Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Product Marketing Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a peer-to-peer technology trusted by major clients like Chick-fil-A and Delta Airlines, and work with the US military on critical connectivity solutions. The company values trust, communication, and continuous improvement, and celebrates diversity. The Product Marketing Manager role involves developing go-to-market strategies, crafting product messaging, enabling sales, conducting market research, gathering customer feedback, creating content, planning campaigns, and tracking performance. The ideal candidate has 5+ years of B2B product marketing experience, strong understanding of enterprise software markets, and excellent communication skills.

Careers at Swiftly: Open Application

Company: Swiftly

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Partner Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. The company's peer-to-peer technology is trusted by major clients like ChickfilA and Delta Airlines, and they work with the US military on critical connectivity solutions. As a Partner Manager, you will build and nurture relationships with key partners, develop the partner ecosystem, negotiate commercial contracts, and ensure successful implementation of Ditto's solutions. The ideal candidate has 5+ years of experience in partner management or business development within the enterprise software or technology industry, a proven track record in building sales pipelines, and experience negotiating commercial agreements. Ditto offers competitive salaries, stock options, and a flexible vacation policy, with offices in Atlanta, GA, and Berkeley, CA.

Software Engineer Backend (Chennai - Remote)

Company: KeepTruckin

Location: Remote

Posted Jan 22, 2025

KeepTruckin, a company utilizing AI and computer vision, is seeking a Software Engineer with 2-10 years of experience. The role involves designing and implementing scalable services, developing tooling, and providing mentorship. The engineer will work on high-impact problems, contribute to robust projects, and help maintain and scale backend systems. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

FP&A Analyst

Company: LendingHome

Location: Remote

Posted Jan 22, 2025

Sales Coach - Retail Insurance

Company: AAA Club Alliance

Location: Alexandria, VA / Remote

Posted Jan 22, 2025

Principal Software Engineer

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Principal Software Engineer to join their mission to digitize the construction industry, one of the world's least digitized and most dangerous sectors. The role involves developing the Universal Tool Platform (UTP), a centralized platform for managing all construction data and capabilities. The successful candidate will drive the end-to-end architecture of the meta-driven UI and API platform, architect, design, implement, test, and deploy high-quality code, and contribute to core initiatives and innovative technical projects. Procore offers competitive benefits, flexible work locations, and a culture that encourages ownership and new ideas.

Pre-Sales Solution Engineer

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup offering a peer-to-peer technology for real-time data synchronization, trusted by major companies like ChickfilA and Delta Airlines. They are seeking a PreSales Solution Engineer with 3+ years of experience in enterprise software, cloud data infrastructure, or SaaS. The role involves understanding customer requirements, demonstrating Ditto's Edge Sync Platform, and collaborating with internal teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Product Manager-SDK

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a Product Manager for SDKs position, requiring 2+ years of experience in product management for highly technical products, and proficiency in mobile application development. The role involves working closely with the Senior Director of Product, customers, and engineering teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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