Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Onboarding Customer Success Manager - LATAM - Workvivo

Company: Zoom

Location: Remote

Posted Jan 22, 2025

The Onboarding & CSM (LATAM) role is dedicated to delivering a best-in-class platform to enterprise level customers. The team focuses on delivering exceptional customer success and growth strategies across Latin America, with a structured hybrid approach and award-winning workplace culture.

Principal Talent Intelligence Consultant

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The company is distributed-first, conducting interviews and onboarding virtually. The role involves serving as a Subject Matter Expert in Talent Analytics, leading Market Intelligence projects, and acting as the technical point of contact in the team. The ideal candidate should have 8+ years of experience in an analytics role, preferably in HR, and proficiency in data visualization tools. Atlassian values diversity and inclusion, and offers comprehensive perks and benefits, including health coverage and paid volunteer days.

Senior Manager, Engineering - Identity (Remote Eligible)

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 22, 2025

Smartsheet, a tech company founded in 2005, is seeking a Senior Manager for its Identity team. The role involves leading two squads of engineers, driving development and maintenance of high-impact services, and setting technical and performance standards. The ideal candidate should have 10+ years of software development experience, 4+ years of management experience, and expertise in building scalable, high-available cloud applications. Smartsheet offers a competitive salary range, comprehensive benefits, and a diverse, inclusive work environment.

Software Engineer Authentication - Python & Angular Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 22, 2025

Alight, a company that champions its people and encourages growth with purpose, is seeking an Authentication Engineer with expertise in Python, Angular, and AWS services. The role involves developing secure, scalable authentication solutions, leveraging FastAPI, and working with databases like DynamoDB and SQL. Alight offers a comprehensive rewards package, flexible working arrangements, and a commitment to diversity and inclusion. The ideal candidate will have a Computer Science or related degree, 3+ years of Python experience, and proficiency in AWS services.

UI Designer

Company: Bixal

Location: Remote

Posted Jan 22, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Principal UI Designer for a remote role in the USA. The role involves leading the development and implementation of design strategy, providing leadership to the UI design team, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree in UI design or related field, 8+ years of experience, strong leadership skills, proficiency in design tools, understanding of HTML/CSS, and excellent communication skills. Bixal offers competitive benefits including flexible hours, work from home flexibility, 401K with matching incentive, parental leave, and more. The company is committed to diversity, equity, and inclusion.

Strategic Customer Success Manager [Korean Speaking]

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Principal Sourcer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Atlassian is seeking an experienced Senior Talent Sourcer to join their Talent Acquisition team in India. The role involves developing a strong sourcing strategy for various positions, building a pipeline for frequently hired and hard-to-fill roles, and engaging top tech talent through creative and unconventional means. The successful candidate will work in a fast-paced, distributed-first environment, contributing to a team that values collaboration, data-driven ideas, and continuous improvement in hiring workflows. The ideal candidate should have 7+ years of experience in research, sourcing, or recruitment consultancy, a background in the software industry, and a proven track record in identifying and filling technical roles in high-growth environments.

Staff Software Engineer - Detection Serving & Signals

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is hiring a Staff Backend Software Engineer for their Detection Team. The role involves scaling and optimizing high-throughput, low-latency scoring infrastructure for their Detection Serving Platform. The ideal candidate should have extensive experience in building and scaling data-intensive products, maintaining 99.99% uptime for high-volume services, and a proven track record in architecting scalable, customer-centric solutions. Key responsibilities include leading the architecture and implementation of backend services, collaborating with ML Engineering teams, mentoring junior engineers, and continuously optimizing system performance.

SMB Account Executive

Company: Pluralsight

Location: Remote

Posted Jan 22, 2025

Pluralsight is seeking an SMB Account Executive Team member to handle prospect inquiries and guide customers through digital transactions. The role involves working closely with the extended account team to develop strategies and improve efficiencies. The ideal candidate is a self-aware, proactive team player with 1-3 years of sales experience, excellent communication skills, and proficiency in Salesforce or similar CRM tools. Pluralsight offers a collaborative sales environment, world-class enablement, competitive compensation, and flexible work models. The annual base salary for this role ranges from $81,000 to $90,000 USD.

Sales Development Representative, Early Career (Spanish and/or Portuguese & English Speaker)

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote positions, and is committed to diversity and inclusion. The Sales Development Representative role involves building sales pipeline, navigating objections, and writing relevant emails. The company values accountability, clear communication, and continuous learning. Compensation is competitive and based on skills, expertise, and experience. Atlassian provides various perks and benefits, including health coverage and paid volunteer days.

Abnormal University Programs Manager

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

The job posting is for a Program Manager role within the Sales Enablement Programs team at Abnormal University. The role involves managing cross-functional projects, ensuring timely completion to high standards, and collaborating effectively across teams. Key responsibilities include enablement program management, data management and reporting, tool utilization for process efficiency, and cross-functional collaboration. The ideal candidate should have 3-5 years of experience in sales enablement or similar roles, strong data analytics skills, and excellent communication abilities. The role offers a competitive salary range of $114,800—$135,000 USD, along with potential bonuses and RSUs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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