Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Strategic Account Executive - Pharma / Chemical

Company: Celonis

Location: Remote

Posted Jan 22, 2025

Celonis, a global leader in Process Mining technology, is seeking a seasoned field sales professional to drive growth in Switzerland. The role involves engaging with C-level executives, building customer relationships, and delivering presentations to senior leadership. The successful candidate will collaborate with various internal teams and partners, manage long sales cycles, and lead contract negotiations. Celonis offers personal growth, competitive compensation, and a diverse, inclusive culture. Fluency in English, German, or French is a plus.

Art Lead, Avatars and Economy

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking an Art Lead for Avatars and Economy to create new experiences in virtual reality. The role involves defining the visual direction, collaborating with cross-functional teams, and managing stakeholder expectations. The ideal candidate should have 5+ years of industry experience, strong visual design skills, and proficiency in game engines and art tools. Meta offers a competitive salary, bonus, equity, and benefits.

Connected Supply Chain - Planning - Senior Associate

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 22, 2025

Head of Technical Program Management, Identity

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian is looking for a Head of TPM to lead the Identity team in building and delivering a platform and solutions enabling customers and partners to access resources and content across all Atlassian products. The role requires innovative thinking, collaborative problem-solving skills, and a passion for working in a highly cross-functional environment. The successful candidate will have 12+ years of experience in program leadership on software teams as TPM, Engineer Manager or PM, and 5+ years of people management experience.

Complex Programme Manager

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Complex Programme Manager with extensive experience in managing large, complex IT projects or programs. The role involves delivering value-add transformative programs, breaking down strategic visions into interconnected projects, and ensuring successful program outcomes. The ideal candidate should possess a growth mindset, be customer-focused, and open to collaboration. They must have expertise in cost & scope management, change control, and project governance. Familiarity with Agile methodologies and DevOps practices is preferred. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Senior Machine Learning Engineering Manager -- Teamwork Graph

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose where they work. They are seeking a senior ML engineering manager to lead the Teamwork Graph team, responsible for building and deploying the knowledge graph of teamwork. The role involves processing and structuring large graph data, mentoring team members, and collaborating with various product teams. The compensation is competitive with base pay ranging from $190,300 to $305,700 in the US, depending on the geographic zone. Atlassian values diversity and inclusion, ensuring all perspectives are incorporated in their products and culture.

Technical Architect - IBM Power

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The role involves providing technical infrastructure architecture support, pre-sales support, and customer support. Key duties include analyzing client engagements, assisting in proposal development, delivering customer presentations, and performing pre-sales activities. The ideal candidate holds a Bachelor's degree in a relevant field and has at least five years of IBM Power-related architecture experience. Preferred qualifications include prior technical pre-sales experience and related certifications. CDW values a positive, success-driven culture, offering opportunities for growth and learning.

Principal Engineer

Company: Portrait

Location: Remote

Posted Jan 22, 2025

Portrait is a healthcare technology startup that aims to revolutionize the way providers deliver personalized care. They recently raised over $20m in Series A funding and are committed to their mission of transforming healthcare. The company is looking for a software leader to oversee a team and build features that significantly impact people's lives. The role involves setting the vision for software architecture, development best practices, and overseeing a team of full-stack engineers. The current tech stack includes JavaScript, Ruby, ReactJS, CRA, Next.js, React Query, Ruby on Rails, REST, GIT, PostgreSQL, and AWS.

Account Executive - SMB(Based in Delhi NCR)

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 22, 2025

Zoom is looking for an Account Executive to create opportunities to sell their solutions to growing organizations in India. The team focuses on empowering mid-market organizations to discover additional solutions that will help expand their modern team collaboration. The company offers a structured hybrid approach, benefits program, and a diverse, inclusive environment.

Fortinet Certified Trainer - Contract 1099 - Part Time / Flexible

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The instructor will design training exercises, deliver training, and assess results, empowering students to develop cyber skills for immediate job opportunities. This is a part-time, contract position requiring advanced subject matter expertise in cyber security, strong presentation skills, and the ability to manage a learning environment. Certifications like Fortinet Certified Trainer (FCT) with NSE 4 FortiOS and NSE 7 Enterprise Firewall are preferred. CDW offers a culture that values diverse perspectives, fostering strong relationships and continuous learning.

Professional Services Consultant - Strategic Advisory Services (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global cybersecurity leader, is seeking a Strategic Consultant (Cloud Security) to contribute to large and complex advisory service engagements. The role involves enhancing security programs, advising on cloud security strategy, and developing tailored cyber initiatives. Successful candidates should have 2-6 years of experience in cloud security, IT/security management consulting, security program development, or security analysis/operations. Key qualifications include understanding of major cloud platforms, familiarity with modern workloads, and exceptional communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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