Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Operations Associate, Claim Design & Configuration

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is seeking an Operations Associate for Claim Design & Configuration. The role involves designing, optimizing, and implementing processes for Oscar's claims adjudication platform, focusing on efficiency and scale through technology and automation. The candidate will work cross-functionally, understand Oscar's infrastructure, and report to the Manager, Claims Design. The job is based in New York City, Tempe, or Los Angeles offices, with remote options available. The base pay ranges from $88,560 to $129,150 annually, depending on the location. Responsibilities include designing operational processes, leading problem definition, utilizing data for business decisions, and identifying risks. Qualifications include a bachelor's degree or equivalent experience, 3+ years in operations, data analysis, engineering, or consulting, and proficiency in data software like SQL or Python.

Sr. Manager, Business Development

Company: Dr. Squatch

Location: Remote

Posted Jan 22, 2025

Dr Squatch, a natural high-performance men's personal care brand, is seeking a Senior Business Development Manager for Retail. The role involves driving new retail channel sales strategy across the US, managing ongoing business development activities, and collaborating with various teams to support growth initiatives. The ideal candidate should have 10+ years of experience in retail CPG, preferably in alternate personal care channels. They should possess excellent communication skills, experience in strategic planning, and the ability to manage multiple retailers and third-party services. The role offers a competitive salary, benefits, and the opportunity to work in a growth-focused, collaborative team environment.

Senior Strategist, Scaled Customer Success

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Field Homeowner Adjuster (Southeast, MI) - Meemic

Company: The Auto Club Group

Location: Remote

Posted Jan 22, 2025

The Auto Club Group is currently hiring for a Field Homeowner Adjuster position in Southeast, MI. The role involves handling complex technical issues and claims, conducting thorough investigations, and determining claim payouts. The position offers a competitive salary of $63,800 to $90,000 annually, along with comprehensive benefits. Required qualifications include three years of experience in claim settlements, evidence securing, estimate preparation, subrogation claims, and coverage question resolution. The ideal candidate should possess strong negotiation skills, excellent communication abilities, and the capacity to work in various environments, including remote settings and on-site inspections.

Represented Litigation Moderate Bodily Injury Adjuster - Remote CST

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate is seeking a Represented Litigation Moderate Bodily Injury Adjuster with 2+ years of Casualty Claims Handling experience, preferably in Kentucky, Mississippi, or Tennessee. The role involves investigating claims, assessing coverage and liability, and negotiating settlements. The adjuster will work remotely, handling claims through various channels like voice calls, emails, and text messages. Key responsibilities include taking recorded statements, resolving loss of use claims, and providing exceptional customer service. Proficient communication, negotiation, and problem-solving skills are required. Allstate offers a competitive salary, comprehensive benefits, and a flexible work environment.

Advisory Solution Consultant - German speaking

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Sr Advisory Solution Consultant - Customer Industry Workflows

Company: ServiceNow

Location: Boston, MA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Specialist Solution Consultant. The role involves developing and positioning industry-specific solutions, leading discovery workshops, and guiding strategic programs in top accounts. The ideal candidate should have 10+ years of pre-sales solution consulting or sales engineering experience, preferably in Manufacturing, Technology, or Telco. Proficiency with the ServiceNow platform or other enterprise cloud software solutions is required. The role involves travel, territory management, and collaboration with product management, product marketing, partners, and professional services.

Senior zOS Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 22, 2025

The Mainframe Systems Programmer role involves providing support for ongoing projects, including installation, testing, and implementation of new operating systems and software. Key responsibilities include maintenance and debugging of systems software, researching and evaluating new products, and assisting team members with technical issues. The role requires a deep understanding of z/OS components and support products, as well as strong analytical and problem-solving skills. The ideal candidate should have a minimum of 10+ years of experience managing a team within a mainframe environment, advanced knowledge of TSO/ISPF, SDSF, JCL, and Unix System Services (USS). Ensono offers competitive benefits including unlimited paid days off, health plans, 401k with company match, and flexible work schedules.

Channel Sales Executive f/m (Hybrid / Remote)

Company: Ansys

Location: Lyon, France / Remote

Posted Jan 22, 2025

Senior Data Scientist, Growth Data Science

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is hiring for a world-class Data Science role. The successful candidate will collaborate with cross-functional teams, use data to drive insights, and influence product investments. They will need 5+ years of experience in Data Science, proficiency in SQL and another data manipulation language, and expertise in data visualization. The role is eligible for competitive compensation and benefits, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusion, and offers a variety of perks and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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