Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Site Quality Specialist | Construction & Commissioning (Hydroelectric power - 100% onsite/Project in Wenatchee, WA - Paid Overtime and Per diem offered)

Company: GE Vernova

Location: Chapel Hill, NC / Remote

Posted Jan 22, 2025

The role involves being a reference for quality and excellence culture at the site, ensuring compliance with technical requirements, establishing a project quality management system, and training team members in quality tools. Responsibilities also include participating in site preparation, project execution, and ensuring all project dossiers are closed. The position requires a high school diploma and at least one year of basic experience in project management and quality. The salary range is $88,200.00-$125,400.00 USD.

Claims Reporting WFH

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Integon, a part of The Allstate Corporation, is seeking a Claims FNOL Associate III. This role involves guiding callers to the appropriate party based on their needs and policy. Key responsibilities include identifying customer needs, communicating effectively with internal and external customers, and locating and documenting relevant information. The company offers a flexible environment that encourages growth and impact. Integon values inclusivity and diversity, having received several awards in these areas.

HR Data Governance Analyst

Company: Cloudflare

Location: Remote

Posted Jan 22, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking an HR Data Governance Analyst. The role involves ensuring data integrity, accuracy, and security across HR systems. Key responsibilities include developing data governance policies, monitoring data quality, ensuring compliance with regulations, and collaborating with various teams for reporting and analytics. The ideal candidate should have 3+ years of experience in data governance or HRIS environments, strong understanding of HR data and systems, and proficiency in data management tools.

Associate Project Manager - Central Labs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a role in their PPD Laboratory Services team, where you'll contribute to improving patient health through expertise in laboratory services. The job involves coordinating and managing clinical trials, ensuring compliance with regulations, and collaborating with internal and external stakeholders. The ideal candidate will have project management experience, strong communication skills, and a commitment to accuracy and quality. Thermo Fisher Scientific values employee wellbeing and encourages a healthy work environment.

Cybersecurity Engineering

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 22, 2025

Kyndryl, a leading technology company, is seeking a Cybersecurity Engineer to join their Security & Resiliency team. The role involves protecting computer systems and networks from cyber threats, implementing security solutions, and ensuring data confidentiality, integrity, and availability. The ideal candidate should have deep expertise in specific technologies, a flair for automation, and a passion for developing innovative use cases. Kyndryl values diversity and offers opportunities for professional growth, including access to skilling and certification programs. The company is committed to making the world safer by investing in state-of-the-art services and technologies, and empowering underserved communities with essential cyber skills.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a positive impact on a global scale, enabling customers to make the world healthier, cleaner and safer. The company provides resources for individual career goals and conducts clinical trials in 100+ countries. As an ICF Medical Writing Project Manager, you'll lead ambitious projects that strictly adhere to timelines and quality standards.

Software Engineer - (Principal Engineer)

Company: Arrow Electronics

Location: Remote

Posted Jan 22, 2025

The Principal Software Engineer will be responsible for the research, analysis, design, development, testing, debugging and modification of software used in the electronics equipment such as VFMDs (Variable Frequency Motor Drives) for vacuum generators and air compressors (ACIM/BLDC), AC/DC Power Converters (3-Φ), 28V DC Valve Controllers, and W&W System Controllers for commercial aerospace industry. The engineer will take ownership and/or support technical engineering teams and projects related to W&W System Components. They will also lead improvement activities at a group and/or company level.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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