Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Principal Technical Consultant - SecOps

Company: ServiceNow

Location: Frankfurt, Germany / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Technical Consultant for Technology Workflows. This role involves guiding clients through the implementation of ServiceNow's SecOps solution, delivering best-practice-based solutions, and driving business outcomes. The ideal candidate will have deep expertise in SecOps management, strong understanding of Security Operations workflows, and proficiency in various ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. Qualifications include several years of experience in consulting, configuration, and implementation of complex technologies, with a focus on enterprise architecture and technical roadmaps. SecOps expertise, leadership skills, and technical proficiency are essential. ServiceNow is an equal opportunity employer.

Manager, Sales Engineering - Enterprise Select

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a NYSE listed company, is seeking an experienced Sales Engineering Manager for its EMEA Select business. The role involves hiring, developing, and leading a high-performing Sales Engineering team, managing performance, and collaborating with various teams to ensure productive partnerships. The candidate should have a B.S. in Computer Science, 3+ years of sales engineering management experience, and expertise in IoT, SaaS, or related fields. Travel up to 30-40% is required. Samsara offers a competitive compensation package and a flexible working model.

Infrastructure Security Engineer

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering cloud and AI company, is seeking an Infrastructure Security Engineer. The role involves designing, building, and maintaining security infrastructure, and promoting a 'secure by default' culture. The ideal candidate should have 2-5 years of experience with AWS, Terraform, Linux Enterprise systems, CI/CD pipelines, and automation scripting. Proficiency in Ruby is required, with an eagerness to learn new languages. The position offers a base salary of $104,000-$130,000, with additional benefits and bonuses.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech West Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a proven track record in sales leadership. Key responsibilities include developing and executing business development strategies, driving sales growth in the Biotech market segment, and coordinating winning solutions tailored to Biotech accounts. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00, along with a comprehensive Total Rewards package including health benefits, retirement programs, and paid time off.

Dental, Area Sales Executive - West Coast

Company: Henry Schein

Location: Remote

Posted Jan 22, 2025

This role is crucial for driving sales growth and nurturing relationships with key customers in Private Practice, Group Practice, and Emerging DSO segments. The position involves collaborating with Regional General Managers and Field Sales Consultants to devise and execute effective sales strategies, leading to successful Purchase Agreements. Key responsibilities include customer engagement, margin enhancement, cross-functional collaboration, training and support, prospective client management, strategic communication, educational leadership, sales and marketing collaboration, networking and representation, and special projects. The ideal candidate should possess strong interpersonal and leadership skills, excellent communication skills, business acumen, and proficiency in Microsoft Office suite, data analytics, and CRM. Minimum 10 years of professional experience, including 5 years in dental or medical distribution sales, and 5 years of management experience are required. Travel up to 50% is expected.

(Senior) SAP EH&S Consultant - Focus Sustainability (m/f/d)

Company: Nagarro

Location: Remote

Posted Jan 22, 2025

Nagarro, a global digital product engineering company, is seeking an SAP specialist with expertise in SAP S4HANA Sustainability Solutions. The role involves managing customer projects, customizing and training key users, and supporting existing customers. The ideal candidate should have at least 23 years of hands-on experience, a strong business background in sustainability, and excellent communication skills. Nagarro offers a dynamic work culture, competitive benefits, and opportunities for growth.

Senior Account Executive (Federal)

Company: Equinix, Inc

Location: Herndon, VA / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a seasoned Senior Account Executive with a strong background in the DoD/IC sector. The role involves building and maintaining relationships with key partners, conducting business reviews, and driving a coordinated sales approach. The ideal candidate should have 7+ years of experience, a security clearance, and proven proficiency in Equinix's product set. The position offers a competitive pay range of $274,000 to $408,000 per year, depending on location and other factors.

Director, Public Sector Channel Sales

Company: Equinix, Inc

Location: Ashburn, VA / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, seeks a Director of Partner Sales Management for the Public Sector. The role involves building relationships with key technology industry players, driving strategic initiatives, and leading a team of Partner Sales Managers. The ideal candidate should have extensive experience in business development, strategic partnerships, or program/product management, particularly in the Public Sector. They must possess strong leadership, communication, and analytical skills, with a deep understanding of the FED & SLED industry. The position requires 20-30% travel and an active clearance is preferred. Equinix is committed to diversity and equal employment opportunities.

(Senior) SAP EH&S Consultant (m/f/d)

Company: Nagarro

Location: Remote

Posted Jan 22, 2025

Nagarro, a global digital product engineering company, is seeking a SAP specialist mfd for the process industry segment. The role involves managing customer projects with a focus on SAP S4HANA for Environment Health & Safety (EHS), supporting all project phases, and developing Nagarro Best Practices Template Fit4Life Science. The ideal candidate should have at least 46 years of hands-on experience in SAP S4HANA for EHS, strong business background in health & safety topics, and excellent customization and training skills. Fluency in German is required, and knowledge of ABAP, ODATA, and debugging is a plus. Nagarro offers a comprehensive benefits package, including 30 days of vacation, internal and external training, employee share program, and more.

Staff Software Engineer - Mobile

Company: General Motors

Location: Remote

Posted Jan 22, 2025

General Motors is seeking a seasoned Staff Software Engineer for remote mobile product development. The role involves leading engineering efforts, mentoring junior engineers, and fostering a strong team culture. Required qualifications include a Computer Science degree or equivalent, 7+ years of mobile development experience, and expertise in React Native, HTTP APIs, and backend datastores. A competitive salary range of $165,000 - $298,800 is offered, along with benefits and a company vehicle. GM values diversity, inclusion, and employee well-being.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering company in cloud and AI, is seeking a Quality Engineer II. The role involves collaborating with product development teams to ensure high-quality, maintainable software. Key responsibilities include designing quality into the development process, conducting exploratory testing, and guiding the team in developing automated tests. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 2+ years of quality engineering experience, and proficiency in automation frameworks like Capybara/Selenium. Strong analytical skills, attention to detail, and a commitment to quality are essential. The compensation range is $85,600-$107,000.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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