Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Technical Manager, Customer Workflow Expert Services

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sr. Manager, Customer & Industry Workflow. The role involves leading a team of consultants to deliver high-quality work related to Customer Service, providing technical leadership, and driving customer satisfaction. Key responsibilities include hiring and managing high-performing experts, supporting sales teams, partnering with internal teams, and managing multiple complex initiatives. The ideal candidate should have 3+ years of leadership experience, 5+ years of consulting experience, and significant experience in Customer Service and/or FSM digital transformations. Outstanding communication skills, dedication to customer success, and strong interpersonal skills are essential. Up to 50% travel annually is required.

Vendor Management Coordinator

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a skilled Vendor Management professional with a proven track record. The role involves collaborating with cross-functional teams, managing vendor relationships, conducting market research, and driving continuous improvement initiatives. Requirements include a Bachelor's degree, previous experience in vendor management or procurement, strong analytical and negotiation skills, and excellent communication abilities. The company values diversity and inclusivity, and is an equal opportunity employer.

Partner Account Manager - Eastern Europe

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open-core software company, is seeking a Partner Account Manager (Ecosystem Sales Manager) for Eastern Europe and Israel. The role involves leading major ecosystem partner initiatives, developing strategic plans for partner growth, and ensuring sales targets are met. The ideal candidate should have experience in selling software development tools, a strong network in the Eastern Europe and Israel partner ecosystem, and fluency in Russian and English.

Strategic Account Service Manager (REMOTE)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Strategic Account Service Manager (SASM) to identify and pursue new business opportunities, handle and develop key service accounts, and promote the IES product portfolio. The SASM will maintain long-lasting customer relationships, drive service activities, and collaborate with cross-functional teams. The role involves managing all elements of the service process, from installations to customer relationship management. The ideal candidate should have 3+ years of management experience in field service, account management, or program management within analytical instrument markets, a Bachelor's degree, and strong market knowledge. Thermo Fisher Scientific offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Federal Enterprise Account Executive - Remote

Company: Ansys

Location: Roanoke, VA / Remote

Posted Jan 22, 2025

Sr Enterprise Account Executive - Services

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to connect people, systems, and processes for smarter, faster, and better ways to work. The job posting is for a sales role based in Atlanta, GA, requiring 10+ years of sales experience in software or solutions. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Finance & Strategy Manager

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Finance business partner for the G&A organization. The role involves budget management, forecasting, data-driven analysis, and headcount planning. The ideal candidate should have 4+ years of experience in Corporate Finance/Big 4 Accounting, strong accounting knowledge, and proficiency in Excel or Google Sheets. The position offers the opportunity to impact industries crucial to our global economy, such as agriculture, construction, and transportation, and to work with a high-caliber team in a hyper-growth environment. Samsara's compensation philosophy includes base salary, bonus, and RSU awards, with the potential for above-market equity refresh awards for top performers.

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Senior lead, IT cloud consulting

Company: Kyndryl

Location: Lille, France / Remote

Posted Jan 22, 2025

Kyndryl is inviting applications for a passionate and driven IT/Cloud Consultant to join their team. The role offers ground-floor opportunities with unstoppable growth potential, focusing on large enterprise, fast-track infrastructure projects. The successful candidate will be a strategic decision-maker, trusted advisor, and thought leader, contributing to the development of practice resources. Kyndryl values diversity, inclusion, and offers extensive learning programs and benefits.

Design Director, Global Brand

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Design Director to lead its brand and strategy team. The role involves developing and scaling the ServiceNow brand identity, driving a design-led vision, and fostering an inclusive design culture. The ideal candidate should have 12+ years of design experience, 7+ years of people management, and a proven track record in leading integrated brand efforts. They must be comfortable with creative tools, have strong communication skills, and be able to influence marketing and business leadership.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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