Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Business Analyst- Actuarial Reserving Support Team

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 22, 2025

Liberty Mutual is seeking a Senior Business Analyst for the Actuarial Reserving Support Team at Global Risk Solutions (GRS) Actuarial. The role involves automating tasks, enhancing processes, and providing insights on GRS reserves using Python and SQL. The ideal candidate should have strong skills in Python and SQL, data visualization, database management, or automation tools. They should also possess critical thinking, problem-solving, and presentation skills. The position offers opportunities for growth and development within the role, and Liberty Mutual values a diverse, equitable, and inclusive workplace.

Lead, Financial Analysis

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 22, 2025

Sr. Customer Success Advisor, Public Sector

Company: Illumio

Location: Washington, DC / Remote

Posted Jan 22, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Customer Success Advisor. The role involves developing strategies for customers to effectively utilize Illumio's products, ensuring high adoption rates, and driving renewals and expansions. The ideal candidate will have 5+ years of experience in Customer Success or related roles, preferably in Cyber Security or Enterprise SaaS. They should possess excellent communication skills, the ability to build trust with C-Suite executives, and be detail-oriented. Illumio offers a competitive pay range and comprehensive benefits, emphasizing a diverse and inclusive culture.

Senior Client Architect

Company: Siemens Digital Industries Software

Location: Plano, TX / Remote

Posted Jan 22, 2025

Siemens Software is seeking an experienced Client Architecture Engineer to join their Technology & Innovation Architecture and Standards organization. The role involves developing strategies and roadmaps for client and server environments, managing hardware and software standards, and leading automation efforts. Key responsibilities include defining client architecture strategy, utilizing configuration management tools, managing configuration of client and server resources, establishing hardware standards, collaborating with cross-functional teams, providing troubleshooting support, and documenting architectural decisions. Required qualifications include proven experience in client architecture and configuration management, expertise in managing client and server environments, hands-on experience with configuration management solutions, scripting language proficiency, and understanding of automation frameworks. Preferred qualifications include cloud-based infrastructure management experience, familiarity with DevOps practices, and project management skills. The salary range is $126,100 to $227,000.

Senior Channel Manager - Electron Microscopy (EMEA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a remote-based Senior Channel Manager for their Electron Microscopy business in Eastern Europe and Southern Africa. The role involves leading distributor partnerships, achieving annual bookings targets, and driving growth through strategic direction. The ideal candidate should have a Bachelor's degree, extensive commercial experience in EMEA, proven expertise in Electron Microscopy Management, and strong leadership skills. They must be fluent in English and committed to customer and partner satisfaction. The position offers competitive compensation, benefits, and a supportive work environment.

Remote Inside Sales Representative

Company: Liberty Mutual Insurance

Location: Pensacola, FL / Remote

Posted Jan 22, 2025

Liberty Mutual offers a Remote Inside Sales Agent role in Florida with a starting base salary of $45K, growing to an average earning range of $55K-$75K through base salary and commission. Top performers can earn up to $85K+. Benefits include comprehensive medical coverage, no cold calls, and opportunities for rewards and recognition. The role involves handling inbound calls, consulting with customers on insurance needs, and matching appropriate coverages. 2-3 years of sales experience is preferred, with 2 years required. A Property & Casualty license is necessary, with paid training provided for new hires.

Associate Manager

Company: Prudential Financial

Location: Dresher, PA / Remote

Posted Jan 22, 2025

Prudential is seeking a driven leader for a Project Management role in Transformation & Strategy. The position involves overseeing a team of 8-12 New Business Service associates, managing performance, resolving issues, and enhancing customer experience. Candidates should have 5 years of customer service or sales experience, 3-6 years of leadership experience, and a strong understanding of Sales and Service processes. Prudential offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.

Solutions Architect

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

ServiceNow is seeking a seasoned professional with 15+ years of IT Services industry experience and a minimum of 3-5 years of ServiceNow expertise. The ideal candidate will provide technical and strategic thought leadership, engage in executive-level conversations, and collaborate with internal teams to deliver high-quality solutions. The role involves driving complex strategic deals, participating in innovation opportunities, and creating customer-facing deliverables. The successful applicant will be a trusted advisor, skilled in consultative sales, and have a proven track record of meeting and exceeding sales targets. The position requires 50% travel and a commitment to ServiceNow's values of innovation, collaboration, and customer success.

Inside Sales Representative

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job description involves handling assigned accounts and customers to meet sales targets, prospecting and upselling/cross-selling to develop current and new business, following up on quotations, enquiries, and complaints, and supporting customers in finding the best products and solutions. The role offers opportunities for career development in sales, marketing, product management, and research within a global company.

Client Director - Google

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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