Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Claims Senior Quality & Compliance Advisor, Bodily Injury

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate, a leading Canadian insurer, is seeking a Senior Claims Quality and Compliance Advisor - Bodily Injury. The role involves ensuring adherence to claims department policies, analyzing complex claim data for potential risks, and providing technical coaching to the quality team. The successful candidate will have 5+ years of bodily injury claims experience, extensive regulatory knowledge, and strong communication skills. Allstate offers flexible work arrangements, employee discounts, and a comprehensive retirement savings program.

Support Specialist

Company: Healthfirst

Location: Remote

Posted Jan 22, 2025

The Support Specialist role involves assisting primary care/case managers with non-clinical tasks such as telephonic outreaches, handling member mailings, and managing a caseload. Key responsibilities include conducting outreaches for newly enrolled members, reviewing intake documents, and initiating authorizations in Trucare. The role requires strong communication skills, experience in customer service, and proficiency in Microsoft Office Suite. Preferred qualifications include a related degree, knowledge of medical terminology, and fluency in multiple languages. The position offers competitive compensation and benefits, including medical, dental, and vision coverage, and 401k contributions.

Market Development Manager - Protein Diagnostics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Global Market Development Manager to develop and implement marketing campaigns for Medical and Scientific applications. The role involves driving the growth of the Protein Diagnostics Division, building a strong demand generation funnel, and collaborating with cross-functional teams. Key responsibilities include creating content, executing marketing initiatives, analyzing program ROI, and maintaining a digital footprint. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of experience in product commercialization, and strong digital marketing skills. The position offers competitive compensation, benefits, and opportunities for career growth.

Customer Service Representative, Small Business (Remote)

Company: Enova

Location: Chicago, IL / Remote

Posted Jan 22, 2025

Enova, a leading financial technology company, is seeking a Customer Service Representative. The role involves providing superior customer service, managing inquiries, and handling account-related tasks. Preferred candidates have call center experience and strong communication skills. The position offers a competitive hourly rate of $17.50, additional compensation, and comprehensive benefits including health insurance, 401(k) matching, and paid time off. Enova values diversity and inclusion, offering various DEI groups and a sabbatical program. The role is hybrid, allowing remote work on Mondays and Fridays.

Principal, Software Engineer

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Principal Software Engineer for its Data Platform in Bangalore, India. The role involves designing, coding, and debugging software, providing technical guidance, and driving key technical decisions. The ideal candidate should have over 12 years of experience in software engineering and data platforms, expertise in AWS and modern infrastructure tools, and proficiency in Java and Python. The position offers competitive pay, generous time-off, and a supportive work environment that values diversity, equity, and inclusion.

Senior Product and Partnerships Communications Manager - Seattle, WA

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading comprehensive communications strategies for product launches, updates, and lifecycle management. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for diverse audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a fast-paced, dynamic startup environment, with a competitive total compensation package and benefits.

Lead Field Engineer - Power Systems

Company: GE Vernova

Location: Boston, MA / Remote

Posted Jan 22, 2025

GE's Power Conversion business, part of GE Vernova, seeks a Lead Field Service Engineer - Power Systems. The role involves installation, service, and commissioning of power systems, providing technical support, and troubleshooting. The candidate must have 5+ years of relevant experience, be a US citizen eligible for security clearance, and be physically fit for offshore work. A Bachelor's Degree in Electrical Engineering is preferred. The position offers a competitive base pay range of $78-120k, bonuses, and comprehensive benefits. The role is remote and requires access to U.S. export-controlled information.

Staff, Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Staff Machine Learning Engineer to lead the development of AI and ML solutions for its next-gen communications platform. The role involves designing and implementing scalable ML models, collaborating with leadership, and ensuring adherence to data security and ethical AI practices. The ideal candidate should have 5+ years of hands-on engineering experience, expertise in NLP and conversational AI, and proficiency in Python. The position is remote but not eligible for hiring in certain states. Twilio offers competitive pay, generous time-off, and various benefits.

Senior Customer Marketing Manager - Localization - (Boston, MA)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Lifecycle Marketing Manager to internationalize their customer lifecycle program. The role involves designing and implementing region-specific campaigns, optimizing lifecycle journeys, and ensuring compliance with regional regulations. The ideal candidate should have 5+ years of experience in lifecycle marketing, strong project management skills, and a deep understanding of market segmentation and customer journey mapping. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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