Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Engineer II, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a dedicated and skilled professional for a Field Service role, servicing Electron Microscopes (TEM/SEM/Dual Beam Systems). The role involves performing various service activities, including installation, upgrades, preventive maintenance, and system repairs. The ideal candidate should possess a degree in Mechanical, Electrical, or Electronics Engineering, or equivalent experience. They must have 2-7 years of hands-on technical experience with sophisticated analysis tools. Excellent communication skills, problem-solving abilities, and a strong team spirit are essential. The position offers an interesting and challenging role in an international environment with opportunities for professional and personal growth.

Manager, Sales Strategy & Field Operations (9828)

Company: Coupa Software

Location: Remote

Posted Jan 22, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions informed by trillions of dollars of global spend data. The company values innovation, collaboration, and global impact. The role involves defining and tracking global sales programs, supporting territory management, and conducting ad-hoc analysis. The ideal candidate should have 5+ years of experience in related roles, strong analytical skills, and proficiency in Microsoft Office Suite. The estimated pay range varies based on location within the US.

Senior IT ERP Technical Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a Senior ERP IT Technical Project Manager to lead complex ERP transformation projects. The role involves setting up and managing all project phases, coordinating with various divisions, and ensuring high-quality standards. Key responsibilities include developing project plans, leading cross-functional teams, fostering a collaborative environment, and managing project risks. The ideal candidate should have a Bachelor's degree, extensive ERP project leadership experience, strong communication skills, and SAP S4 HANA expertise. Thermo Fisher Scientific offers a dynamic environment with opportunities for professional growth and impactful projects.

Principal Technical Program Manager - People Products

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is committed to diversity and inclusion. The Atlassian Corporate Engineering (ACE) team seeks a Technical Program Manager with 8+ years of experience in software teams. The role involves defining product/program technical strategy, building consensus, and ensuring success of large cross-organizational programs. Atlassian provides competitive compensation and a variety of perks and benefits. The company is dedicated to unleashing the potential of every team through its software products.

Principal Financial Analyst (Remote)

Company: RTX

Location: Remote

Posted Jan 22, 2025

RTX Corporation, an Aerospace and Defense company, is seeking a remote Digital Finance professional for its Enterprise Application Services (EAS). The role involves financial modeling, variance analysis, budgeting, forecasting, and data analytics. The ideal candidate should have a BA/BS in Finance or Accounting with 5+ years of experience, or an advanced degree with 3+ years. Preferable experience includes working in a large corporate setting, audit support, and government contracting. The position offers a competitive salary range of $82,000 - $164,000, along with comprehensive benefits and opportunities for career growth.

R&D Engineer II

Company: Ansys

Location: Cambridge, United Kingdom / Remote

Posted Jan 22, 2025

Ansys, a global leader in engineering simulation, is seeking an R&D Engineer II to contribute to the development of materials data products and supporting systems. The role involves collaborating with a team of experts to understand customer requirements and accomplish development objectives. Key duties include understanding materials and materials simulation, performing moderately complex development activities, and employing best practices. The ideal candidate should have a degree in material science, engineering, or a related field, along with experience in solving complex technical engineering/materials problems using recognized methods. Preferred skills include technical knowledge with scientific data, experience with data analysis, visualization, and relational databases, and proficiency in writing code for data automation. Good communication and interpersonal skills are also required.

Sr Product Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Technical Sales Specialist role at Thermo Fisher Scientific involves promoting and growing revenue for the company's protein biology solutions. The position requires a deep understanding of protein biology techniques, strong solution selling and key account management skills, and the ability to travel extensively (70-80%). The role involves sales visits, organizing seminars, territory planning, and monitoring sales performance. The ideal candidate should have a minimum of 2-4 years of direct sales experience, proficiency in delivering business presentations, and excellent communication skills. The position also requires a high energy level, process orientation, and teamwork skills.

Director, Partner Strategy & Operations

Company: Coupa Software

Location: Remote

Posted Jan 22, 2025

Coupa Software is seeking a Director of Partner Strategy & Operations to serve as a Revenue Operations Business Partner for their Channel & Partner Organization. The ideal candidate will have deep expertise in Salesforce, experience working with partners in a sales or revenue operations capacity, and a thorough understanding of forecasting, performance management, and data analysis. The role involves strategic revenue operations partnering, performance management, Salesforce & CRM optimization, forecasting & reporting, cross-functional collaboration, and operational excellence. The successful candidate will bring 8+ years of experience in Sales or Revenue Operations, advanced expertise with Salesforce, partner acumen, strong analytical skills, and alignment with Coupa's Core Values.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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