Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Enterprise Account Executive (East Insurance)

Company: ServiceNow

Location: Weston, MA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to improve work efficiency. They seek a sales professional to develop relationships with C-suite executives, oversee client relationship mapping, and act as a trusted advisor to customers. The role requires 7+ years of sales experience, ability to produce new business, and understanding of IT plans. ServiceNow values inclusivity and offers competitive compensation with benefits.

Process Documentation Specialist

Company: Distinguished Programs

Location: Remote

Posted Jan 22, 2025

Distinguished is seeking a Process Improvement Specialist to support the implementation and enhancement of standard operating procedures and business processes. The role involves collaborating with stakeholders, facilitating change management, offering ongoing training and support, analyzing operational issues, and fostering a culture of operational excellence. The ideal candidate has 2+ years of P&C Insurance industry experience, business process development experience, and strong problem-solving skills. The position offers a competitive salary, comprehensive benefits, and a remote work environment.

Demand Generation Marketer

Company: Octopus Deploy

Location: Remote

Posted Jan 22, 2025

Octopus Deploy, a remote-first company founded in Australia in 2012, is seeking a Demand Generation Marketer. The role involves creating campaign plans, building target audience criteria, and working closely with advertising agencies. The ideal candidate should have experience in the DevOps industry, demand generation, and familiarity with LinkedIn ads, Google Ads, and analytics tools. Octopus offers a transparent compensation system, competitive benefits, and a supportive, collaborative environment. The company is committed to fair hiring practices and warns against recruitment scams.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering company in cloud and AI, is seeking a Quality Engineer II. The role involves collaborating with product development teams to ensure high-quality, maintainable software. Key responsibilities include designing quality into the development process, conducting exploratory testing, and guiding the team in developing automated tests. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 2+ years of quality engineering experience, and proficiency in automation frameworks like Capybara/Selenium. Strong analytical skills, attention to detail, and a commitment to quality are essential. The compensation range is $85,600-$107,000.

Account Director - Italy

Company: Coupa

Location: Remote

Posted Jan 22, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of spend data. The company values innovation, collaboration, and global impact. As a Mid-Market Account Executive, one can significantly influence the organization's growth by driving new business within the mid-market segment. The role involves prospecting, building pipeline, and selling Coupa's cloud-based solutions, engaging with multiple stakeholders, and establishing oneself as a trusted advisor. Coupa celebrates diversity and is an equal-opportunity employer.

Advisory Solution Consultant-TMT

Company: ServiceNow

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Manager, Sales Engineering - Enterprise Select

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its EMEA Select business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 3+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is based in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Implementation Analyst Sr - Tempus Technologies

Company: PNC

Location: Remote

Posted Jan 22, 2025

Tempus Technologies, founded in 1987, is a leader in secure payments at the point of interaction. They offer exceptional point-of-sale payment integration technology and software solutions. The company values its employees, providing opportunities for career advancement and individual career paths. This remote position involves implementing complex new products and services for clients, analyzing requirements, and managing client-specific operating procedures. The role requires analytical thinking, change management, and customer solutions skills. Preferred qualifications include data analytics, financial processes, and storytelling abilities. The base salary ranges from $45,000 to $75,000, depending on location and individual skills. PNC offers comprehensive benefits, including health insurance, 401(k) with match, and paid time off.

Senior Marketing Lead, Multi-Channel Marketing

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian is seeking a Senior Marketing Lead, Multi-Channel Marketing to join their Performance Marketing team. The role involves developing and executing integrated multi-channel marketing programs, managing the full campaign lifecycle, and collaborating with various teams. The ideal candidate should have a proven track record in B2B SaaS multi-channel marketing, experience with various marketing channels, and strong analytical skills. Atlassian offers competitive compensation, perks, and benefits, and is committed to fostering an inclusive culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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