Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr Enterprise Account Executive - Consumer Services

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter, faster, and better ways to work. The company was founded by Fred Luddy in 2004 and has since grown to serve over 8,100 customers, including 85% of the Fortune 500. The job description for this sales role involves developing relationships with C-suite personas, overseeing client relationship mapping, and identifying specialist resources to bring into deals.

Client Engagement Executive

Company: Ensono

Location: Remote

Posted Jan 22, 2025

Ensono, a technology adviser and managed service provider, seeks a Sr. Account Manager (Client Engagement Executive) to drive profitable growth from existing client accounts. The role involves managing client relationships, identifying and leveraging company-wide resources, and ensuring customer satisfaction. Key responsibilities include owning executive relationship maps, whitespace growth of existing services, and enabling new service sales. The ideal candidate should have 10-15 years of sales experience, understanding of the managed services marketplace, and experience in enterprise-scale solution selling. Ensono offers a competitive pay scale, flexible work schedule, and a diverse and inclusive work environment.

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Total Rewards Product Manager (Remote)

Company: GE Aerospace

Location: Boston, MA / Remote

Posted Jan 22, 2025

GE Aerospace is seeking a Total Rewards Product Manager with extensive Workday Compensation Module experience. The role involves managing agile compensation systems, leading projects, and ensuring product alignment with GE Aerospace needs. The ideal candidate should have strong analytical skills, attention to detail, and the ability to travel up to 10%. The position offers a competitive salary and comprehensive benefits package.

Arity - Customer Support Analyst Intern - Arity

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate's Customer Success team is seeking an intern for a Customer Support Analyst role. The intern will shadow various roles within the Customer Success organization to understand best practices in customer success, SaaS, and support. Key responsibilities include learning about Arity's flagship products in Telematics and Mobility, understanding customer needs, and gaining experience with debugging tools and customer support best practices. The ideal candidate has an interest in making transportation safer and smarter, and possesses coding and mobile development skills. Allstate values customer centricity, digital literacy, inclusive leadership, learning agility, and results-oriented skills.

Wind Hub Manager - Texas 7 (Seymour Area)

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 22, 2025

The Wind Hub Manager is a strategic role responsible for building long-term customer relationships, optimizing operations, managing fiscal responsibilities, and ensuring hub safety. Key responsibilities include leading a team, managing daily operations, prioritizing dispatch schedules, and maintaining a strong safety culture. The role requires a customer-focused approach, partnership with cross-functional teams, and prioritization of turbine performance. Qualifications include a high school diploma, minimum 5 years of leadership experience, and 3 years in a field services role within the energy industry. Preferred skills include technical certification in wind energy, advanced computer skills, and experience with heavy equipment.

Field Applications Scientist - Ion Chromatography

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a highly qualified and self-motivated individual to support their latest generation Ion Chromatography (IC) instrumentation as a field-based Application Scientist. The role involves providing training, technical support, and applications assistance to customers. The candidate will work within a multi-disciplinary team and have the opportunity to travel up to 75% within the Northeastern United States and occasionally internationally. The ideal candidate should have a bachelor's degree in chemistry or a related field, 3+ years of hands-on IC experience, and excellent communication skills. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Staff Data Analyst - Marketing

Company: Hootsuite

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

The Staff Data Analyst - Marketing role involves providing advanced analytical support to the marketing team. Responsibilities include managing complex marketing data, performing statistical analysis, and collaborating with cross-functional teams to optimize marketing strategies. Key tasks encompass leading analytics initiatives, analyzing campaign performance, customer behavior, and marketing ROI. The role requires extensive experience in marketing data, customer segments, and advanced analytics. Proficiency in SQL, data visualization tools, and attribution modeling is essential. The ideal candidate is tenacious, curious, conscientious, humble, and customer-obsessed.

Market Development Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job posting is for a Market Development Specialist role in a world-class organization. The role involves educating healthcare providers on diagnostic oncology products, developing market share, and advising medical office staff. The successful candidate will use Salesforce.com and ShowPad, work with laboratory and health system counterparts, and support health systems with new test menu rollouts. The role demands flexibility, adaptability, and a proactive approach. Minimum requirements include a Bachelor's degree, at least three years of sales experience in Laboratory, Medical Device, or Diagnostics Sales, and proficiency in business software applications. The salary range is $76,000.00-$113,000.00, with potential for a variable annual bonus and comprehensive benefits.

Vendor Management Coordinator

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a skilled Vendor Management professional with a proven track record. The role involves collaborating with cross-functional teams, managing vendor relationships, conducting market research, and driving continuous improvement initiatives. Requirements include a Bachelor's degree, previous experience in vendor management or procurement, strong analytical and negotiation skills, and excellent communication abilities. The company values diversity and inclusivity, and is an equal opportunity employer.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Turin, Italy / Remote

Posted Jan 22, 2025

Siemens Digital Industries Software offers a role as a Support Account Manager, responsible for managing key accounts, ensuring an exceptional customer experience, and driving the use of new software. The job involves engaging with major accounts, acting as a single point of contact, and overseeing technical resources for successful client adoption. Key qualifications include technical consulting experience, excellent communication skills, and a background in engineering or manufacturing. Siemens values diversity and offers a comprehensive reward package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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