Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Billing & Collections Supervisor

Company: Equinix, Inc

Location: Singapore / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Billing and Collection Supervisor for APAC. The role involves leading a team, managing customer creditworthiness, overseeing collections, and maintaining documentation. The supervisor will also collaborate with cross-functional teams, resolve billing issues, and contribute to system development. Key qualifications include a bachelor's degree, 5+ years of experience, bilingualism in English and Mandarin, and proficiency in Japanese. The ideal candidate should possess strong analytical skills, excellent collaboration abilities, and a customer-centric approach.

Sr. Software Engineer II - Data Ingestion and Onboarding, NG-SIEM (Remote, East Coast)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Cloud Software Engineer for their GDI group. The role involves working on petabyte-scale data ingestion, solving complex problems in distributed systems, and collaborating with cross-functional teams. The ideal candidate will have a Master's degree in Computer Science or related field, extensive backend engineering experience, and fluency in at least one JVM language. Bonus points for Scala/Go experience, cloud platform knowledge, and Kafka expertise. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Senior Plant Engineer - Substation Design

Company: GE Vernova

Location: Remote

Posted Jan 22, 2025

GE's Grid Solutions, part of the GE Vernova portfolio, is seeking a Senior Plant Engineer for HVDC and FACTS projects. The role involves leading technical aspects of substations and balance of plant, coordinating with internal and external stakeholders, and ensuring project goals are met or exceeded. The engineer will be responsible for schedule development, design safety, planning, tracking project design reviews, design optimization, On Time Delivery, risk management, and quality control/quality assurance. The ideal candidate should have a BSEE, 10+ years of experience in T&D substation engineering, and a professional engineering license. Knowledge of GE GIS equipment, HV/MV equipment design, and contract/project management is required. The position offers a salary range of $111,200 - $158,300 annually, along with comprehensive healthcare and retirement benefits.

Lead Data Engineer (AWS, Azure, GCP)

Company: CapTech

Location: Philadelphia, PA / Remote

Posted Jan 22, 2025

CapTech is a reputable consulting firm that specializes in leveraging technology to help clients achieve their goals. They work with a diverse range of clients, from Fortune 100 companies to government agencies. Their Data Engineering consultants build and maintain advanced data systems, enabling decision-makers to access data from various sources. They value a collaborative environment, continuous learning, and sharing knowledge. The role requires extensive experience in cloud data engineering, ETL technologies, and database management. CapTech offers comprehensive benefits, including flexible work arrangements, learning and development programs, mental health support, and fertility benefits. They are committed to fostering a culture of diversity, inclusion, and fairness.

Group Product Manager, Global Experiences Platform

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is hiring a Group Product Manager for a multi-year initiative to platformize Atlassian Administration. The role involves developing product strategy, aligning partner teams, mentoring product managers, and prioritizing high-impact tasks. The ideal candidate should have 10+ years in product management, experience in building developer platforms, and a strong customer obsession. Atlassian values diversity and offers competitive compensation and benefits.

Staff Software Engineer, Deployment Infrastructure

Company: Reddit

Location: Remote

Posted Jan 22, 2025

Reddit is a community of communities built on shared interests, passion, and trust. The Deployment Infrastructure team is looking for a Staff Software Engineer to create robust, automated deployment systems that balance reliability and efficiency.

SAP Specialist

Company: Kyndryl

Location: Medellin, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They offer various job opportunities for system administrators, including working with clients in different industries and having the chance to share expertise and grow their career. The company values diversity, inclusivity, and employee well-being, offering state-of-the-art resources, benefits, and learning programs.

New Business Account Executive - Japan

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a New Business Account Executive for Japan, a role that involves developing strategies to acquire new customers, collaborating with internal teams, and forecasting business. The ideal candidate should have 8+ years of experience in major account or strategic sales, comfortable working with both business and technical leaders, and possess excellent communication skills. The role is remote-based with approximately 25% travel. Twilio offers competitive pay, generous time-off, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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