Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Data Solutions Analyst, Claims Data Products

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 22, 2025

Liberty Mutual's Insights & Solutions group offers a dynamic environment for data-driven problem solvers. The position in question, aligned with the Claims Data Products team, involves prototyping complex data solutions, collaborating with IT to scale these solutions, and effectively communicating with stakeholders. The role requires strong coding skills, experience in data management, and a deep understanding of data governance, compliance, and security. Liberty Mutual values diversity and offers comprehensive benefits, fostering an inclusive workplace.

Senior Account Executive (SLED)

Company: Equinix, Inc

Location: New York, NY / Remote

Posted Jan 22, 2025

Equinix is a digital infrastructure company operating over 260 data centers globally. They offer solutions for organizations to scale with agility, speed and deliver world-class experiences. The company values diversity and provides an equitable work environment.

Key Account Manager - Power Transmission

Company: GE Vernova

Location: Remote

Posted Jan 22, 2025

The Key Account Manager is responsible for leading all Grid Solutions activities and managing the overall account relationship strategy. The role involves developing commercial strategies, identifying new sales opportunities, and driving customer relationships. The position requires a minimum of 5 years of direct sales or account leadership experience in the electrical or utility industry.

Trial Project Management Lead

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Project Manager/Lead or Senior Clinical Trial Manager (CTM) for their FSP, Project Management Team. The role is remote-based and focuses on delivering projects of increasing complexity, such as multi-service, multi-region/country, therapeutic complexity, and financial scope. The ideal candidate should have a Bachelor's degree, 5+ years in the pharmaceutical industry or clinical research organization, and 3+ years as a clinical study manager with global oversight. Key skills include comprehensive therapeutic area knowledge, expert cross-functional project management, strong communication and leadership abilities, and technical proficiency with systems like Microsoft Office and CTMS. The role involves serving as the primary contact between the sponsor and the organization, driving project delivery, managing risks, and ensuring compliance with organizational policies and regulations.

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of relevant experience, including 2 years with the ServiceNow platform. The role involves developing and positioning product-specific solutions, acting as a thought leader in IT Asset Management and Enterprise Asset Management, and contributing to the creation of ITAM solutions on the ServiceNow platform. The ideal candidate should have exceptional communication skills, strong business relationships, and technical expertise. The position offers a competitive base pay, variable/incentive compensation, and benefits. Up to 20% travel is required.

Manager, Sales Engineering - Enterprise Select

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its EMEA Select business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 3+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is based in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Solution Consultant

Company: Cornerstone OnDemand

Location: Remote

Posted Jan 22, 2025

Cornerstone is looking for a bilingual Solution Consultant with at least 8 years of experience in talent management and advanced learning technologies. The role involves acting as a primary point of contact for stakeholders, building strong relationships, communicating complex solutions, and contributing to revenue growth. The ideal candidate should have a strong understanding of AI, skills development, and system integrations, and be able to mentor internal teams. Prior experience in solution consulting or similar roles within the technology or talent management industry is desirable.

Junior Backend Software Engineer

Company: Atlassian

Location: Gdańsk, Poland / Remote

Posted Jan 22, 2025

Atlassian is seeking a Backend Software Engineer for a fully remote role based in Poland. The ideal candidate should have 1+ years of experience in building and developing backend applications, proficiency in modern object-oriented programming languages, and familiarity with cloud architecture patterns. The role involves building and shipping features, collaborating with a team of experienced engineers, and participating in Agile software development. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Senior Manager Financial Planning and Analysis

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers a flexible work environment, allowing employees to choose where they work. The company values diversity and inclusion, and provides competitive compensation and benefits. The role involves leading finance optimization efforts, collaborating with stakeholders, and providing financial analysis and decision support.

Country Manager, Canada

Company: Waters

Location: Toronto, Canada / Remote

Posted Jan 22, 2025

The job posting is for a leadership role at Waters Corporation, a global leader in specialty measurement technologies. The successful candidate will lead a business unit responsible for HPLC, UPLC, MS & SFC field service and sales, MS field service and sales, and data field service and sales. Key responsibilities include achieving sales and service group budget targets, planning and leading business portfolio, maintaining and developing customer relationships, and supervising market and competitor activities. The ideal candidate should have a degree in a scientific field, extensive commercial experience, strong technical background, excellent communication skills, and people leadership abilities.

Sales Representative, Laboratory Products

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking Sales Representatives for the Laboratory Products division. The role involves achieving territory revenue goals, developing customer relationships, and promoting the company's broad product portfolio. The position requires a Bachelor's Degree, preferably in Life Sciences, STEM, or Business, and 2+ years of sales experience. The company offers a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off. The salary range for the Account Manager II position in California is $48,000.00-$71,600.00.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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