Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Major Account Executive - UKI

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, a leading DevSecOps platform, is seeking a sales professional to drive new business opportunities in the Financial Services Industry (FSI) sector. The role involves managing the sales process, understanding customer needs, and building long-term partnerships. The ideal candidate should have a strong track record in complex organization sales, excellent communication skills, and a deep understanding of Git and software development tools.

Intermediate Software Engineer, Product Security Engineering

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, a company with a mission to enable everyone to contribute to software development, is seeking a Software Engineer for its Product Security Engineering team. The role involves building security capabilities into GitLab's platform, integrating security tooling, and developing features for secure operations. Required experience includes 2+ years of software development with Ruby on Rails, understanding of web application development, and basic knowledge of web application security. Preferred experience includes open-source contributions, familiarity with GitLab's architecture, and knowledge of JavaScript/Vue.js. Personal qualities valued include strong attention to detail, eagerness to learn, and commitment to secure coding.

Security Consultant

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Senior Copywriter

Company: Pluralsight

Location: Remote

Posted Jan 22, 2025

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter, faster, and better ways to work. The company was founded by Fred Luddy in 2004 and has since grown to serve over 8,100 customers, including 85% of the Fortune 500.

SAP Cyber Architect (Remote)

Company: RTX

Location: Remote

Posted Jan 22, 2025

RTX Corporation, an Aerospace and Defense company, is seeking a skilled SAP Cyber Architect for its Enterprise Resource Planning (ERP) transformation. The role involves investigating new technologies for risk mitigation, designing and deploying infrastructure components for both data center and cloud environments, and ensuring system security measures comply with multiple regulatory requirements. The ideal candidate should have a university degree or equivalent experience, minimum 8 years of experience, AWS Certified Cloud Practitioner and/or Azure Security Engineer Associate, and knowledge in networking techniques and protocols. RTX offers a robust total rewards package, including healthcare, wellness, retirement, and work/life benefits, and is also eligible for the Re-Empower Program.

Lead Product Designer

Company: Matterport

Location: Remote

Posted Jan 22, 2025

Matterport is seeking a design leader with 10+ years of experience in product design, particularly in AI-driven digital experiences. The ideal candidate should have a strong portfolio, excellent communication skills, and the ability to manage multiple projects simultaneously. They will own and drive the design strategy, create AI-powered digital twin experiences, and foster a collaborative environment. The role offers a competitive salary range of $129,088 to $201,700, along with comprehensive benefits and a commitment to diversity and inclusion.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Senior Staff Software Engineer, Backend (Platform - FinHub)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Senior Staff Software Engineer to join the Platform Product Group, specifically FinHub. The role involves designing and implementing next-generation core FinTech systems, interacting with various stakeholders, and mentoring team members. The ideal candidate should have 12+ years of experience in backend software engineering, domain expertise in FinTech and/or trading, and a proven track record of delivering impactful solutions. The position offers a unique opportunity to redesign foundational systems for Coinbase's future success.

VP - Revenue Operations

Company: Renaissance

Location: Remote

Posted Jan 22, 2025

Renaissance, a global leader in pre-K-12 education technology, seeks a Vice President of Revenue Operations. The role involves designing, building, and executing a successful sales operations function to drive efficient revenue generation. The candidate must have extensive experience in Sales or Revenue Operations in a SaaS organization, with a strong background in sales administration, compensation methodology, data analytics, and CRM administration. The ideal candidate will have advanced business and technical capabilities, including planning, operations management, project and program management, customer care, and systems administration. The role requires an entrepreneurial spirit, excellent communication skills, and a proven track record of delivering results in a fast-paced environment.

Territory Deployment Lead - Remote

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate, a company with a 90-year history, is seeking a Territory Deployment Lead (TDL) to design and implement sales strategies, attract top-tier talent, and promote the company's unique roles. The TDL will leverage local insights, build complex strategies, and use personal networks to engage potential candidates. Key responsibilities include prospecting, staying updated on recruiting techniques, researching competition, and providing an exceptional candidate experience. Preferred qualifications include a college degree, sales leadership or recruiting experience, and proficiency in Microsoft office suite. The role offers a competitive salary and 20-30% travel. Allstate emphasizes a supportive, inclusive, and flexible work environment.

Product Owner - Partner Integration

Company: MetLife

Location: Remote

Posted Jan 22, 2025

The Product Owner role at MetLife involves being a customer advocate, translating customer needs into actionable product backlog items, and collaborating with various teams to ensure successful product execution. Key responsibilities include developing an integration strategy, understanding business requirements, and managing stakeholder expectations. Essential skills include customer focus, communication, collaboration, relentless improvement, adaptability, and transparency. The role requires a Bachelor's degree, 3-5 years of experience in agile methodology and as a Product Owner, and preferred experience in traditional SDLC, infrastructure teams, and claim processing in insurance or finance. The salary range is $75,000 - $100,000 with comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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