Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

System Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems globally. They emphasize continuous improvement and inclusivity, aiming to create a more equitable world. As a System Administrator, one would solve complex problems, work with cutting-edge technology, and collaborate with diverse teams across various industries. Kyndryl offers career growth opportunities, extensive learning programs, and a supportive environment that values employee well-being and encourages participation in volunteering and giving initiatives.

Principal Technical Program Manager - Developer Productivity

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian is offering a remote Principal Technical Program Manager position within the United States. The role involves leading initiatives to support Developer Productivity, understanding business objectives, and translating them into technical systems problems. The ideal candidate should have 7+ years of program leadership experience, expertise in setting vision and developing program roadmaps, and a product thinking mindset. Compensation ranges from $166,100 to $266,800 depending on the geographic pay zone. Atlassian values diversity and offers comprehensive perks and benefits.

Coding Manager, Professional Services

Company: Cook Children's Health Care System

Location: Remote

Posted Jan 22, 2025

This remote position in Cook Children's Administration department involves providing managerial expertise in coding resources within physician practices. The role includes planning, organizing, supervising, and coordinating coding tasks, ensuring timely and high-quality coding, documentation, data collection, and reporting. The manager will oversee a hybrid coding staff, maintaining policies, procedures, and committee activities. The position requires strong analytical skills, attention to detail, and excellent communication abilities. Preferred qualifications include an associate's degree, supervisory experience, and pediatric coding knowledge. Cook Children's, a not-for-profit organization, offers top-ranked pediatric healthcare services across Texas.

Product Manager - Cloud Networking

Company: Kyndryl

Location: New York, NY / Remote

Posted Jan 22, 2025

Kyndryl, a company focused on designing and managing mission-critical technology systems, is seeking a Senior Product Manager - Cloud Networking for Skytap, its cloud platform. The role involves leading product strategy, development, and execution of networking solutions, integrating advanced cloud networking services, and collaborating with engineering teams and vendors. The ideal candidate should have 5+ years of product management experience, expertise in cloud networking, and knowledge of public cloud platforms like Azure, IBM Cloud, and AWS. Key traits include strong technical knowledge, leadership skills, and a customer-centric approach.

Mainframe DB2 System Programmer SME

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 22, 2025

(Associate) Medical Director - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate will have an MD or equivalent degree, significant experience in the pharmaceutical industry, and strong medical knowledge. They should be fluent in English, understand the NDA submission process, and have experience with regulatory guidelines for adverse event reporting. The mission is to enable customers to make the world healthier, cleaner, and safer.

Sr Solution Architect - CTD

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an IT Solution Architect for a full-time position within the Clinical Trials Division. The role involves understanding business goals and aligning them with the Group IT strategy, driving the conceptualization and design of digital solutions, and providing mentorship for development and implementation. The ideal candidate should have a proven track record in architecture, design, and implementation, with extensive knowledge in cloud architectures (AWS and/or Azure preferred). They should also have strong leadership skills, experience in leading a matrix team, and excellent interpersonal and communication skills. The position offers a competitive salary range of $103,100.00-$157,000.00 along with comprehensive benefits including medical, dental, vision plans, retirement savings programs, and more.

Systems Engineer - Mission Definition

Company: Reliable Robotics

Location: Remote

Posted Jan 22, 2025

Reliable Robotics is seeking a Mission Systems Engineer to develop safety-critical flight systems for automated aviation technology. The role involves contributing to the design, development, and testing of autonomous aircraft systems, with the aim of enhancing safety, convenience, and transforming air transportation. The engineer will work within a multi-disciplinary team, collaborating across various domains to expand aircraft capabilities. Requirements include a bachelor's degree in engineering, FAA pilot certification, and extensive experience in aerospace systems. The position offers a competitive salary, stock options, and benefits, and can be remote or based in Mountain View, California.

Field Access Manager, Ohio Valley

Company: Blueprint Medicines

Location: Nashville, TN / Remote

Posted Jan 22, 2025

Workday Functional Consultant

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Software Engineering - Developer with 6+ years of experience as a Workday Sr Functional Consultant. The role involves leading the enhancement and support of Workday modules, conducting requirements gathering sessions, designing and configuring Workday business processes, and providing post-implementation support and training. The ideal candidate should have a growth mindset, be customer-focused, and open and borderless in their approach. Kyndryl offers opportunities for career growth, a supportive work environment, and a commitment to diversity and inclusion.

DevOps Engineer - Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 22, 2025

Alight, a company focused on human insights and cloud technology, is seeking a DevOps Engineer. The role involves leveraging AWS services, monitoring resources, troubleshooting issues, and improving cloud product reliability. Required skills include extensive AWS experience, Terraform proficiency, scripting abilities, and knowledge of networking and security standards. Preferred skills include experience with integration services, machine learning platforms, data warehousing solutions, and agile development processes. Alight offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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