Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Product Owner Sr - TM Payments

Company: PNC

Location: Remote

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The role of Product Owner Sr within PNC's Payments organization involves owning the product vision, serving as the customer's voice, driving product backlog creation, and ensuring business value-focused priorities. Successful candidates should possess skills in accountability, customer solutions, data visualization, prioritization, agile development, and effective communications, among others. PNC offers competitive compensation, comprehensive benefits, and opportunities for growth.

Health Representative High Specialty - Durango

Company: Pfizer

Location: Victoria de Durango, Mexico / Remote

Posted Jan 22, 2025

The job posting is for a position in Durango, Mexico, focusing on sales and market development. The primary responsibilities include developing and executing specific action plans to maximize product sales, identifying customer needs across various sales channels, coordinating the sales team, managing product inclusions in public and private basic frameworks, communicating market opportunities and competitor activities, implementing customized marketing and sales strategies, and building internal collaboration networks. The role requires a university degree, preferably in health sciences, and at least 3 years of verifiable sales experience in the pharmaceutical industry, ideally with experience in scientific products or product launches. Experience in the government market and fluency in English are also desired. Key competencies include medical product expertise, extensive sales knowledge, negotiation skills, communication abilities, supply chain functioning, technical and functional skills, decisiveness, responsibility assumption, adaptability to change, self-development, self-awareness, relationship creation, and commitment to equal employment opportunity.

Lead Product Designer, Teamwork Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work location. They are seeking a Lead Designer for the Teamwork Platform Design team, focusing on Design Strategy. The role involves partnering with cross-functional teams, advocating for design strategy, and improving design quality. The ideal candidate should have 10+ years of strategic product design experience, especially in enterprise-level software. Atlassian is committed to fostering a diverse and inclusive culture, offering various perks and benefits.

Senior Fullstack Engineer

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Full-Stack Software Engineer for its New Product team. The role involves designing and developing a new product, working across backend, frontend, and mobile stacks. The ideal candidate will have 5+ years of industry experience, strong programming fundamentals, and proficiency in Go, GraphQL, TypeScript, or React. They will collaborate with various teams, mentor junior engineers, and champion Samsara's cultural principles. The position offers the chance to impact industries like agriculture, construction, and transportation, and comes with a competitive compensation package and flexible working model.

Director of Equity Administration

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian is seeking an experienced Director of Equity Administration for a remote position, preferably in US Pacific, Mountain, or Central timezones. The role involves defining strategy, improving processes, and collaborating with business partners. The ideal candidate should have a BS/BA degree, 6+ years of equity-related experience, CEP certification, and expertise in Microsoft Excel. Familiarity with Shareworks, Workday, Atlassian products, and automation tools is a plus. Atlassian offers competitive compensation and a variety of perks and benefits.

Vice President, Supply Chain Operations - Remote

Company: GXO

Location: Remote

Posted Jan 22, 2025

GX Logistics is seeking a Vice President of Supply Chain Operations to maintain high standards, ensure quality management systems, and lead continuous improvement. The role involves implementing processes, reporting performance, hiring and developing staff, and coordinating site activities. GXO offers competitive compensation, benefits, and a culture valuing diversity and innovation.

Software Engineer 2

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is hiring a full stack software engineer to join their Trust and Compliance team. The role involves building and deploying distributed systems, simplifying customer onboarding, and improving the overall customer experience. Twilio values diversity, equity, and inclusion and offers opportunities for growth and development. The company is committed to becoming a global leader in real-time business communications and data solutions.

Contract Recruiter, Insurance

Company: Centerfield

Location: Remote

Posted Jan 22, 2025

Centerfield, a leading provider of digital marketing solutions, is seeking a HighVolume Recruiter for its Insurance Segments. The role involves attracting and onboarding Medicare Sales Agents to support 2025 AEP efforts. The ideal candidate should have 24 years of full lifecycle recruiting experience in a high-growth startup environment, preferably in the Insurance industry. Proficiency in Microsoft Office packages and ATS systems is required. The position is full-time, 56 months, and located in the central or east coast timezones.

Senior Program Manager, Sales Success & Transformation

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The company is distributed-first, conducting interviews and onboarding virtually. The role of a Senior Program Manager for Transformational Programs in Sales and Success involves leading complex, cross-functional initiatives to drive transformational change and operational excellence. Key responsibilities include owning program outcomes, strategic problem-solving, analytical thinking, and effective communication with diverse audiences. The ideal candidate should have 7+ years of experience in project or program management, proven experience in leading large-scale programs, and strong communication and stakeholder management skills. Atlassian provides competitive compensation and a variety of perks and benefits.

Senior Analyst, Sales Strategy & Operations - Channel

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Manager, Paid Search

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Software Engineer (Leadership) - Machine Learning

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking Machine Learning Engineers to join their engineering team. The ideal candidate will have industry experience working on a range of classification and optimization problems. The position involves applying skills to massive social data and prediction problems, with responsibilities including driving the team's goals, communicating complex features, and developing highly scalable classifiers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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