Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Sales Engineer

Company: Affirm

Location: Remote

Posted Jan 22, 2025

Affirm is seeking a Senior Sales Engineer to combine technical aptitude with exceptional communication skills. The role involves making the technical case for Affirm to merchants, designing custom solutions, and developing pre-sales support materials. The ideal candidate should have a passion for changing consumer banking, 4+ years of experience in Sales Engineering or a related field, and excellent communication skills. Affirm offers competitive compensation, comprehensive benefits, and a remote-first company culture.

Account Executive, SLED (LA, OK, AR)

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is hiring an Enterprise SLED Account Executive to sell cybersecurity solutions to State/Local Government & K-12 Education accounts. The ideal candidate should have a hunter mentality, passion for cybersecurity, and proven team-selling experience. They must have 4+ years of direct sales experience in the region, with 2+ years in cybersecurity sales. Key qualifications include being a top performer, having a hunter mentality, strong qualification skills, and the ability to present value-based solutions.

Customer Experience Product Manager

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a healthcare technology company, is seeking a Customer Experience Product Manager with 5+ years of experience in product management, preferably in a customer experience role. The role involves owning the end-to-end customer experience for customer-facing products, ensuring it meets the needs of healthcare providers and patients. The candidate will design and optimize workflows, drive cross-functional collaboration, and deliver solutions that simplify complex processes. The ideal candidate should have an analytical mindset, experience with Agile methodologies, a customer-first approach, and excellent communication skills. The responsibilities include owning customer-facing experiences, mapping and optimizing end-to-end workflows, developing a deep understanding of customer needs, defining and prioritizing the product roadmap, and partnering with various teams to deliver impactful solutions. The objectives are to deliver tangible improvements to the customer experience, develop a comprehensive measurement plan, and improve GeneDx's customer experience end-to-end tracking and analytics capabilities. The pay range is $153,053 - $191,317 USD.

Sr Enterprise Account Executive - State & Local Government

Company: ServiceNow

Location: Franklin, TN / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 10+ years of software/solutions sales experience, ability to build C-suite relationships, and a customer success focus. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Support Engineer (Weekend Coverage - APAC)

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Support Engineer for a shift role. The role involves collaborating with various teams to support, maintain, and resolve issues in GitLab environments. The engineer will interact daily with customers, troubleshoot performance problems, and contribute to the source code, documentation, and support processes. The company values collaboration, transparency, and inclusivity, offering flexible work arrangements and comprehensive benefits.

Senior Professional Services Program Manager, EMEA

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Program Manager for its Professional Services organization. The role involves overseeing and managing customer programs and projects, ensuring successful delivery, and providing strategic guidance. Key responsibilities include building relationships with key stakeholders, developing a delivery methodology, managing stakeholder expectations, and defining program success criteria. The ideal candidate should have proficiency in forecasting and reporting metrics, experience in managing customer programs, and strong knowledge of multiple project management methodologies. Fluency in French and English is required. GitLab is committed to being an equal opportunity workplace.

Staff Software Engineer (Full-Stack)

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a leading provider of genetic testing services, is seeking a Staff Software Engineer to advance their technology platform and build impactful software products. The ideal candidate will have extensive experience in backend and frontend development, data modeling, and cloud deployment. Bonus points for healthcare or regulated industry experience. GeneDx is committed to precision medicine, driven by cutting-edge science, and offers competitive benefits.

Senior Principal Engineer, Cloud Transition

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian is seeking a Sr. Principal to join the Data Portability team, driving the technical strategy for cloud transition. The ideal candidate will be a technical visionary with extensive experience in cloud-native technologies, SaaS product architecture, and distributed systems. They will mentor developers, product managers, and senior managers, and work closely with the Head of Engineering to define and nurture the engineering culture. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Strategic Account Executive

Company: Bishop Fox

Location: Remote

Posted Jan 22, 2025

Bishop Fox, a leading professional services firm specializing in offensive security, is seeking a Strategic Account Executive with 8+ years of experience in cyber or information security consulting and/or managed services. The role involves driving sales efforts, identifying new business opportunities, nurturing existing customer relationships, and overseeing incoming sales initiatives. The ideal candidate will have a proven track record in securing new business from mid-market to large enterprise accounts, and excel in technical, solution-oriented sales conversations. They will also serve as an escalation point for sales, delivery, and client issues, and provide accurate sales forecasting. The position is full-time, remote within the United States, and reports to the SVP of sales.

Senior Software Engineer (Full-Stack)

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a leading genetic testing company, is seeking a Senior Software Engineer to advance their technology platform and build impactful software products. The role involves designing strategic solutions, working cross-functionally, and driving results that enhance user experiences and business workflows. The ideal candidate should have proficiency in multiple software languages, experience in developing backend services and APIs, building large-scale frontend applications, and designing and deploying services in the cloud. Prior healthcare or health tech experience is a plus. The company is committed to precision medicine, using genomic and large-scale clinical information to inform diagnosis, direct treatment, and improve drug discovery.

Sales Executive V - Vietnam Remote

Company: Rackspace Technology

Location: Remote

Posted Jan 22, 2025

The job description outlines a senior sales role at Rackspace Technology, requiring 12-14 years of experience. The role involves managing the full sales cycle, building and owning account plans, and leading pursuit and win strategies. The ideal candidate should possess deep understanding of customer needs, excellent negotiation skills, and the ability to deliver a Fanatical Experience. They should also be able to cultivate strong relationships with stakeholders and drive new business opportunities. The role demands a high level of expertise in professional sales training, Rackspace product portfolio, and competitors. The company values a mission-inspired, values-grounded culture focused on making a positive impact.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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