Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Director, Enterprise Sales (Germany)

Company: Datadog

Location: Mühlhausen, Germany / Remote

Posted Jan 22, 2025

Datadog is a global SaaS business that delivers growth and profitability while enabling digital transformation, cloud migration, and infrastructure monitoring. They offer high income earning opportunities, continuous professional development, and an inclusive company culture. The company values people from all walks of life and encourages passion for technology.

Senior Partner Product Marketing Manager

Company: Sumo Logic

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

The role of Sr. Partner Product Marketing Manager for Sumo Logic Security involves strategic planning and execution of content development, sales enablement, and partner and customer engagement. The ideal candidate should have several years of experience in security, observability, product marketing, and partner marketing. Responsibilities include developing partner marketing plans, creating sales and marketing collateral, supporting customer meetings, and evangelizing Sumo Logic security in partnering activities. The desired qualifications include extensive experience with SaaS offerings, knowledge of cloud and security ecosystems, strong communication skills, and a collaborative work style.

Operations Analyst - Mainframe - Nights

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers an opportunity for IT professionals to advance their careers, working with cutting-edge technology and a mission-driven company. The role involves technical tasks, service delivery, analysis, design, and leadership. Key responsibilities include collaborating with customers and team members, delivering services within SLAs, providing tier-1 support, and resolving issues. The ideal candidate should have operations experience, technical skills, and strong communication abilities. CDW values a positive work environment, fostering teamwork and innovation.

Service Now Developer

Company: Merit

Location: Remote

Posted Jan 22, 2025

Merit is a verified identity ecosystem that aids organizations in sectors like government, enterprise, defense, and education in solving critical problems. It offers digital verification of credentials, licenses, training, and skills. Merit's platform allows individuals to store and share their verified data securely. Notable partnerships include Florida Division of Emergency Management, Ohio Department of Education, and Virginia's Department of Professional and Occupational Regulation. Merit's values emphasize inclusivity, truth, and collective success. The company is currently seeking a ServiceNow contractor with specific technical skills and experience.

Communications Associate

Company: Patrick J McGovern Foundation

Location: Remote

Posted Jan 22, 2025

The Patrick J McGovern Foundation is seeking a Communications Associate to join their team. The role involves spreading awareness about the Foundation's work, AI and data science solutions, and the impact of grant partners. The Associate will lead projects, manage social media, develop content, plan events, and collaborate with cross-functional teams. The role also includes participation in the Rising Leaders for Equity Rotational Program. The ideal candidate should have a background in communications, public relations, journalism, or marketing, and possess strong communication, analytical, and graphic design skills. The Foundation offers competitive compensation, health coverage, long-term rewards, flexible PTO, remote work environment, wellness support, parental leave, learning reimbursements, and philanthropic gift matching.

Lead BI Analyst

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW is a leading technology solutions provider that fosters an environment of collaboration, integrity, inclusivity, and individuality. They offer various job opportunities, including Lead BI Analyst positions, which involve providing data and analytics support to optimize digital user journey and enhance business decision-making.

Senior Marketing Manager, Commercial Marketing

Company: PROCEPT BioRobotics

Location: Remote

Posted Jan 22, 2025

PROCEPT BioRobotics is seeking a Senior Marketing Manager for US Commercial Marketing to develop and execute strategies for Aquablation Therapy. The role involves creating effective marketing strategies, collaborating with sales leadership, and working closely with surgeon practice and hospital thought leaders. The ideal candidate should have a proven track record in medical device marketing, excellent communication skills, and the ability to travel up to 30% of the time. The company offers competitive compensation, comprehensive benefits, and a culture that values innovation, humility, and collaboration.

Product Marketing Manager, Customer Experience & Support

Company: G Fiber FGB

Location: Remote

Posted Jan 22, 2025

GFiber, an Alphabet company, is seeking a Customer Experience Product Marketing Manager. The role involves creating and driving customer-facing help and support efforts, managing the execution of customer support programs, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of experience in content strategy, technical writing, or user education, with a background in devices, hardware, or telecommunications preferred. The base salary range is between $105,000-$154,000 + bonus + equity + benefits.

Project Management Associate

Company: Patrick J McGovern Foundation

Location: Remote

Posted Jan 22, 2025

The Patrick J McGovern Foundation is seeking a Project Management Associate to assist in AI-based product development and deployment. The Associate will gain hands-on project management experience in AI and data science, working alongside a diverse team. The role involves collaborating with stakeholders, ensuring projects align with timelines, budgets, and quality expectations. The Associate will also participate in the Rising Leaders for Equity Rotational Program, a two-year professional development opportunity. Key responsibilities include defining project scopes, developing project plans, contributing to sprint planning, acting as a liaison between technical teams and stakeholders, and facilitating meetings. The ideal candidate should have a background in Computer Science, Information Technology, Business Administration, or a related field, with a strong understanding of software development workflows, Agile methodologies, and sprint management. Effective communication, organizational skills, and a genuine enthusiasm for building a humancentered tech-enabled future are required. The Foundation offers competitive compensation, health coverage, long-term rewards, flexible PTO, remote work environment, wellness support, parental leave, learning reimbursements, and philanthropic gift matching.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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