Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Customer Service Representative

Company: Ameritas

Location: USA

Posted Dec 20, 2024

Ameritas is seeking Customer Service Representatives to work in an inbound call center, providing excellent customer service and supporting the Group dental and vision insurance division. The role offers a starting pay rate of $18 per hour, comprehensive benefits, and opportunities for professional development. The company is committed to diversity, inclusion, and equitable compensation practices.

Technical Operations Engineer

Company: Fieldguide

Location: USA

Posted Dec 20, 2024

Fieldguide is a remote-first company based in San Francisco that builds software to automate and streamline the work of assurance and audit practitioners. They are backed by top investors and value diversity. The company is looking for TechOps Engineers to bridge engineering, customer support, and IT to drive automation and operational excellence. The role involves automation, production support, internal IT efficiency support, monitoring, security compliance, collaboration, and documentation.

Director, Internal Audit

Company: Olaplexcareers

Location: USA

Posted Dec 20, 2024

OLAPLEX is seeking a Director of Internal Audit to develop, implement, and maintain a robust audit strategy. The role involves leading and managing operational and compliance audits, collaborating with department heads, and identifying opportunities for process improvements and cost reductions. The company offers competitive compensation, work-life balance, wellness programs, parental leave, financial wellbeing, professional development, and a culture of gratitude and passion for the brand.

Sr. Data Analyst

Company: Reserv, Inc

Location: USA

Posted Dec 20, 2024

Reserv is an insurtech company that aims to automate manual tasks and tackle longstanding problems in claims and TPAs. They are seeking a Senior Analyst with strong Python and SQL skills to work with their data stack and serve as the main technical liaison with customers. The role involves shipping reporting code, building ML tools, and influencing the culture and processes of a growing engineering team.

Manager, Software Engineering

Company: Cribl

Location: USA

Posted Dec 20, 2024

This role involves leading and growing a remote-first team of software developers to build a robust and scalable component library for Cribl products. The role requires strong technical expertise, strategic thinking, and people leadership. The team will focus on ensuring a consistent look and feel across applications and establishing best-in-class frontend standards.

Director, Customer Success

Company: Ottimate

Location: USA

Posted Dec 20, 2024

The text describes a highly visible and impactful leadership role for a Director of Customer Success at Ottimate formerly Plate IQ. The role involves strategic leadership, program development, customer retention, upsell, expansion, customer engagement, retention and growth, team development, data-driven decision making, cross-functional collaboration, and more. The company values growth mindset, diversity, and inclusion. The role offers competitive compensation, work-from-home flexibility, comprehensive benefits, and opportunities for professional growth.

Revenue Manager

Company: Marriott

Location: USA

Posted Dec 20, 2024

The job summary is for a Revenue Management position in the Americas Cluster Revenue East. The role involves managing rooms and function space inventory, ensuring revenue is allocated and restricted properly, and building rates, packages, and hotel sales strategy information. The position also includes conducting analysis of revenue, profit, and demand associated with hotel rooms and space inventory, and contributing to forecasts, budgets, and historical and future analysis of revenue and profit opportunities.

Clinical Content Reviewer: Dental Assistant, Radiology Tech, Medical Assistant

Company: Osmosis

Location: USA

Posted Dec 20, 2024

This is a part-time, fixed-term PRN role for a Clinical Content Reviewer Dental Assistant Radiology Tech Medical Assistant at Elsevier Health. The role involves working closely with data and content teams to ensure content accuracy, evaluating and reviewing AI-generated responses and book references, collaborating with a multidisciplinary team, creating rate and rank queries, and providing expert insights on emerging technologies. The role requires a US-based license as a Dental Assistant Radiology Technician or Medical Assistant, at least 2 years of clinical experience, direct point of care experience within the US, and a demonstrated interest in emerging technologies. The role pays $55 per hour and offers benefits such as access to Elsevier Health products, a community of talented clinicians, and a healthy work-life balance.

Lead Software Engineer - Population

Company: Nuna

Location: USA

Posted Dec 20, 2024

The Population team at Nuna is dedicated to transforming raw data into actionable insights for population health management and improving member outcomes. They aim to enhance foundational data and expand Care app experience through innovative data solutions and collaborative partnerships. The team seeks to build products that change the dynamics of the healthcare industry, own the technical success of contract performance applications, and mentor junior engineers to foster a culture of continuous learning and innovation.

Accounting Supervisor (AP)

Company: Workiva

Location: USA

Posted Dec 20, 2024

The Accounts Payable Supervisor is a key member of Workiva's controllership team. In this role, you will support the Associate Manager of Accounting by overseeing daily activities, ensuring accurate and timely processing of invoices, and executing operational procedures in compliance with SOX requirements. You will also supervise, train, and mentor a team of AP Specialists, oversee processing of vendor creation, invoicing, and payments, and assist in month-end and yearend closing processes.

Product Manager - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock, a leading end-to-end investment platform for single-family rental homes, aims to make real estate investing accessible, cost-effective, and simple. They have successfully raised $240 million in Series E funding and expanded to offices in California, Texas, New York, and remote locations. The company is looking for a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines.

Quality Assurance Engineer

Company: Spotter

Location: USA

Posted Dec 20, 2024

The job posting is for a meticulous and proactive Quality Assurance Engineer with significant experience in the trucking industry to join a remote team. The ideal candidate will have a deep understanding of trucking operations and a passion for ensuring the highest quality of software products. The responsibilities include developing, implementing, and maintaining comprehensive test plans and test cases, executing manual testing, identifying and tracking software defects, collaborating with the development team, performing regression testing, analyzing test results, and ensuring compliance with industry standards and best practices in QA.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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