Technical Support Jobs in USA

423,297 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Enterprise Sales Engineer

Company: Chainguard

Location: USA

Posted Dec 09, 2024

Chainguard is a company that specializes in open source software security and cloud native development. They offer a secure by default library of open source software and have built a reputation for being customer-obsessed and intentional in their actions. They are looking for experienced Sales Engineers with experience in container technologies, cloud technology, and cloud security. They offer benefits such as equity, unlimited PTO, and a wellness budget.

QA Manager - Consumer Complaint & Adverse Events

Company: Nutrafol

Location: USA

Posted Dec 09, 2024

Nutrafol is a growing company that specializes in hair wellness, offering natural, clinically effective solutions for hair growth. They have a patented blend of medical-grade botanicals and are recommended by over 3000 physicians and hair professionals. The company is committed to helping people grow into the best version of themselves and is continuously challenging existing treatments and methodologies to advance the frontier of hair science. They are looking for a Quality Assurance Manager to lead the Consumer Complaint Adverse Event Management Program and ensure adherence to FDA guidelines and regulations.

Construction Manager - Sustainable Infrastructure

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The Construction Project Manager role at Johnson Controls involves managing construction projects, controlling costs, ensuring profitability, and maintaining customer satisfaction. The manager is expected to have a Bachelor's degree in a relevant field, at least 5 years of direct project management experience, and strong communication skills. The role requires travel and proficiency in project management software and financial accounting systems.

Analytics Engineer

Company: Firsthand

Location: USA

Posted Dec 09, 2024

Firsthand is a organization that supports individuals living with serious mental illness (SMI). They offer a holistic approach with a team of peer recovery specialists, benefits specialists, and clinicians. Their team members use their lived experience to build trust with individuals and support them in obtaining socioeconomic assistance and reconnecting to primary and behavioral care. This approach creates substantial savings for managed care organizations, Medicaid providers, and taxpayers. Firsthand is rapidly growing their team to support people living with SMI across the USA and is looking for an Analytics Engineer to improve analytics around risk adjustment and medical coding workflows.

Senior Product Manager

Company: Miteksystems 2

Location: USA

Posted Dec 09, 2024

Mitek is seeking a Senior Product Manager to lead the development of innovative Check Fraud Detection solutions. The ideal candidate will have strong product management skills, be a good team player, and have experience working with remote teams. The role involves defining product planning, working with internal and external stakeholders, and collaborating with various teams to drive product roadmaps and ensure the product supports the company's overall strategy and goals.

IAM Forgerock Architect

Company: Cognizant

Location: USA

Posted Dec 09, 2024

Cognizant is seeking a passionate IAM ForgeRock Architect for a remote role in the United States. The role requires 8+ years of technology experience with ForgeRock ForgeOps knowledge or similar IAM Certificate management experience. The position is an onsite role requiring 3 days a week in a client office in Toronto. The annual salary for this position is between $84,000 and $134,000 USD depending on experience and other qualifications of the successful candidate. Cognizant offers various benefits including medical, dental, vision, life insurance, paid holidays, Paid Time Off, 401k plan and contributions, long-term short-term disability, paid parental leave, and Employee Stock Purchase Plan.

Urology Coder II

Company: Memorial Hermann Health System

Location: USA

Posted Dec 09, 2024

Memorial Hermann is seeking a Certified Coding Specialist to review clinical documentation and apply appropriate ICD10CMCPT4 codes for billing and internal reporting. The ideal candidate must reside in one of the specified states and have a High School Diploma or GED and an Associate Degree in a medical area. They must have one of the required licenses and two years of outpatient coding experience. The position involves assigning codes for diagnoses, treatments, and procedures, following coding compliance policies, and promoting individual professional growth.

Global Sector Leader

Company: CloudFactory

Location: USA

Posted Dec 09, 2024

The text describes a leadership role in a leading AI company, focusing on strategic planning, account management, revenue growth, and customer success. The role requires a deep understanding of clients' industries and business challenges, as well as expertise in aligning AI-driven solutions to create measurable value. The Global Sector Leader will be a key advisor, strategist, and relationship builder, ensuring high customer satisfaction, driving revenue growth, and collaborating with internal teams to deliver exceptional service.

Senior Implementation Manager

Company: Abridge

Location: USA

Posted Dec 09, 2024

Abridge is a healthcare technology company that aims to power deeper understanding in healthcare through AI. They offer an enterprise-grade technology that transforms patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. The company is setting industry standards for the responsible deployment of AI across health systems and is a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers.

Director, CRM

Company: The Athletic

Location: USA

Posted Dec 09, 2024

The Athletic is a digital sports media company that aims to bring true sports fans closer to their favorite athletes, teams, and leagues. They serve a diverse audience seeking immersive storytelling and a likeminded community. Founded in 2016, they have a global team of over 600 creators covering more than 250 professional sports and collegiate teams across the US, Canada, and the UK. The company has produced thousands of in-depth reports and over 120 podcasts. The role of the CRM leader is to drive subscriber growth, engagement, and retention, and solidify The Athletic as the best sports news destination.

Customer Service Rep

Company: Omni Interactions, Inc.

Location: USA

Posted Dec 09, 2024

The text describes a contract work opportunity for customer service representatives who will provide support to Fortune 500 companies. The role offers flexible scheduling, competitive earnings, and requires excellent communication skills, problem-solving abilities, and a professional demeanor. The work environment is quiet and secure, with required technology and equipment. The contractual relationship is independent contractor status with Omni Interactions.

Senior Software Engineer, Experimentation

Company: Mozilla

Location: USA

Posted Dec 09, 2024

Mozilla Corporation is seeking a new engineer to join their Nimbus team, which focuses on automated experimentation and feature delivery for all products and platforms. The role involves designing and building robust scalable systems, helping to reimagine content personalization, participating in mentoring, and being accountable for service operation. The candidate should have at least 4 years of professional experience in software engineering, Python or Rust, and experience with API design and development. Mozilla values diversity, equity, and inclusion and offers a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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