Technical Support Jobs in USA

423,297 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Business Intelligence Engineer II

Company: Pathward

Location: USA

Posted Dec 09, 2024

Pathward is a hybrid remote office company dedicated to growing its talent globally. They offer a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all. They celebrate unique perspectives and embrace the voices of employees, customers, partners, and communities. The Business Intelligence Engineer II role involves supporting the maintenance of BI applications, analyzing data, and ensuring quality in Pathwards technology stack.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Lead Product Analyst - Growth

Company: AllTrails

Location: USA

Posted Dec 09, 2024

AllTrails is a highly trusted and used outdoors platform with a large community of millions of registered users in 150 countries. It is frequently ranked as a top Health and Fitness app and has been downloaded by over 75 million people worldwide. AllTrails was selected as Apples App of the Year in 2023. The company is looking for a product and user behavior analysis expert to help grow their business in the B2C space.

Head of Marketing

Company: Silvur

Location: USA

Posted Dec 09, 2024

Silvur is a fintech company modernizing retirement decision-making in America. They partner with financial institutions to deliver tools for their members, reaching over 3 million credit union members. Their best-in-class platform has been recognized by Forbes and other industry leaders. Silvur is backed by leading VCs and strategic investors, and is looking to expand its platform and grow its credit union partnerships.

Junior Cloud / Backend Web3 Engineer

Company: Premia

Location: USA

Posted Dec 09, 2024

Premia is a decentralized finance (DeFi) protocol specializing in options trading and swap aggregation for cryptocurrency assets. It aims to provide a trustless and noncustodial platform for users to trade and earn. The Premia Interface and Archetype Interface are powered by the Premia Protocol, offering deep liquidity and unparalleled capital efficiency. Joining Premia means being part of a team dedicated to revolutionizing digital asset exchange.

VP - Enterprise Sales

Company: 1Password

Location: USA

Posted Dec 09, 2024

1Password is seeking a strategic and experienced Vice President Enterprise leader to drive revenue growth by expanding their footprint within Enterprise markets and building sustainable high-performing revenue channels. The role requires a visionary leader with a bias for action and a relentless commitment to results who thrives in a dynamic high-growth environment. The successful candidate will be instrumental in leading and scaling the North American sales team, developing and implementing strategic sales plans, and building relationships with key customers, partners, and stakeholders.

Staff+ Machine Learning Engineer - Inclusive AI

Company: Pinterest

Location: USA

Posted Dec 09, 2024

The Inclusive AI team at Pinterest is seeking a Tech Lead Engineer to work on innovative projects, develop state-of-the-art machine learning approaches with inclusion as a core principle, and deliver great impact to Pinners and the business. The role involves leading projects in the responsible AI frontier, collaborating with other engineering teams, mentoring junior engineers, and defining technical strategy in the area of ML fairness and diversity equity.

Associate Program Manager

Company: Natcast

Location: USA

Posted Dec 09, 2024

Natcast, a new nonprofit entity created by the CHIPS Act, aims to advance US leadership in semiconductor technology and seed new industries. The Associate Program Manager role involves supporting day-to-day business functions, streamlining internal processes, collaborating with finance, and managing projects to align with Natcasts overall strategy and mission.

Engineering Manager - Frontend

Company: Runway

Location: USA

Posted Dec 09, 2024

The role is for a hands-on Engineering Manager to lead a growing Frontend team, with experience in high-performing and fast-paced engineering teams, and a focus on building AI-driven products. The manager will work closely with research, design, and creative teams to build complex UIs for products. The role involves leading a team, developing and deploying AI-driven features, working with leadership, and building a diverse team of engineers.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Staff Engineer

Company: Andela

Location: USA

Posted Dec 09, 2024

Andela is a global talent marketplace connecting companies with top remote technical talent from over 135 countries, with a majority residing in emerging markets. They offer a unique AI-powered platform to manage the complete global talent lifecycle, enabling customers to fill individual roles or engage fully managed teams up to 66% faster. Andela is at the forefront of two industry transformations in staffing and software development, driven by generative AI. They are seeking a Staff Engineer to drive technical excellence and innovation across their platform.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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