Technical Support Jobs in USA

423,297 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

AI Engineer II

Company: Kraken

Location: USA

Posted Dec 09, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They are looking for an AIML Engineer II to contribute to the development of AI platforms for task automation, intelligent task planning, and human-AI collaboration. The role requires experience in building and deploying ML systems, strong Python programming skills, and familiarity with workflow orchestration tools and container orchestration tools.

Associate Director - Technical Accounting and Financial Reporting

Company: Cover Genius

Location: USA

Posted Dec 09, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They are recognized for their award-winning insurance distribution platform and have been ranked as the 1 fastest-growing company in APAC by the Financial Times. The company values diversity, cultural programs, and social entrepreneurship. They are looking for a Senior Director Global Financial Reporting to oversee IFRS and US GAAP financial reporting, manage external reporting requirements, and drive the adoption of new financial reporting tools and processes.

Software Engineer - Grafana k6 Cloud Data

Company: Grafana Labs

Location: USA

Posted Dec 09, 2024

The text describes a remote position for a Software Engineer in the Reliability Testing department of Grafana, focusing on Grafana Cloud k6 performance testing and Synthetic Monitoring. The role involves working with the k6 OSS tool, contributing to the backbone of the cloud system, and collaborating with other teams. The requirements include DevOps practices, Python and Go familiarity, good interpersonal and technical communication skills, and experience with large-scale distributed systems and testing frameworks.

Product Onboarding Specialist

Company: Teikametrics

Location: USA

Posted Dec 09, 2024

The role of a Product Onboarding Specialist at Teikametrics involves acting as a concierge for new customers, delivering a tailored whiteglove onboarding experience, and ensuring customers are set up for long-term success. The candidate should have a bachelor's degree in Marketing or Business, 3+ years of experience in Customer Success or Product Onboarding, and strong understanding of ecommerce advertising. The company offers competitive cash, a robust benefits package, generous stock option packages, remote-friendly work, and unlimited paid vacation policy.

Senior Lead, Measurement & Attribution - Models

Company: StackAdapt

Location: USA

Posted Dec 09, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They empower digitally-focused companies to deliver outcomes and exceptional campaign performance every day. The company was founded with a vision to be more than an advertising platform, its a hub of innovation, imagination, and creativity. The role of Senior Lead of Solutions Measurement and Attribution involves working on projects and partnerships aimed at improving platform and campaign performance against industry benchmarks and peers. The candidate should have 3-5+ years of relevant experience driving projects and building solutions within Measurement Attribution and Performance.

Senior Financial Partnerships Manager - Brokerage

Company: Mercury

Location: USA

Posted Dec 09, 2024

Mercury is building a financial stack for startups, focusing on dashboards, partnerships, and banking services. The Senior Financial Partnerships Manager role involves managing strategic partnerships, growing current partnerships, and ensuring seamless integrations. The role requires strong partnership leadership, communication, and technical skills.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Dec 09, 2024

This is a job posting for a marketing designer role at ElevenLabs, a global company specializing in voice technology. The role involves designing and implementing beautiful, intuitive marketing pages, optimizing them for engagement and conversions, and collaborating with other teams to ensure a cohesive web experience. The company is looking for an ambitious individual with technical excellence, ethical awareness, and a passion for audio AI and accessibility.

Staff Accountant

Company: CENTRL

Location: USA

Posted Dec 09, 2024

CENTRL is a growing technology company in the Silicon Valley, offering third-party risk due diligence, cyber risk, and security services. They have offices in the SF Bay Area, NY, Australia, and India. CENTRL serves leading companies worldwide, including Fortune 500 firms. They are seeking a Staff Accountant for financial reporting and accounting operations. The role offers growth opportunities. CENTRL is a SaaS-based solution for the Investment and Asset Management sectors.

Security Analyst

Company: Consensys

Location: USA

Posted Dec 09, 2024

Consensys is a leading blockchain and web3 software company that has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. They offer a suite of products including MetaMask, Infura, Linea Diligence, and Phosphor, which have become trusted collaborators for users, creators, and developers in building and belonging in the world they want to see. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Senior Technical Program Manager

Company: Wasabi Technologies

Location: USA

Posted Dec 09, 2024

Wasabi is a fast-growing company offering innovative cloud storage solutions, led by a Senior Technical Program Manager responsible for engineering programs and GTM launches. The role requires hands-on leadership, cross-functional collaboration, and strategic initiatives to deliver products on time and ensure successful market launches.

Engineering Manager - Email Team

Company: OneSignal

Location: USA

Posted Dec 09, 2024

The Email team at OneSignal is a crucial part of the company's omnichannel platform, responsible for building user interface, API, and internal services for advanced email sending capabilities. The team's work has a significant impact on the company's success and is involved in daily challenges at the intersection of scalable engineering and innovative product development. The team's responsibilities include delivering a novel best-in-class email marketing solution, collaborating with engineers, building a high-performing team, managing career growth, defining product analytics strategy, and working cross-functionally to ensure system scalability.

Senior AI Engineer

Company: Kraken

Location: USA

Posted Dec 09, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They are looking for an experienced Senior AI Engineer to join their AI Platform team and work on building cutting-edge GenAI solutions for the quickly growing and evolving crypto industry.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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