Technical Support Jobs in USA

423,439 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Business Development Specialist - Geospatial Solutions

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis is a technologically-focused global leader in reality capture and digital factory solutions. They are seeking dynamic and driven Business Development Specialists to join their growing US team. The role involves leveraging technical expertise and passion for spatial data and reality capture technologies to drive sales and connect with key players in industries like construction, engineering, and infrastructure.

Director - CRM

Company: The Athletic Media Company

Location: USA

Posted Dec 05, 2024

The Athletic is a digital sports media company that aims to bring true sports fans closer to their favorite athletes, teams, and leagues. They serve a diverse audience seeking immersive storytelling and a likeminded community. Founded in 2016, they have major operational hubs in several cities and employ over 600 creators. Their newsroom has produced in-depth reports, podcasts, and other premium content. The role of the CRM leader is to drive subscriber growth, engagement, and retention, and solidify The Athletic as the best sports news destination.

Bilingual Global Logistics Specialist (Spanish or Japanese)

Company: iHerb

Location: USA

Posted Dec 05, 2024

The Junior Global Logistics Specialist will coordinate with various logistics companies to ensure timely and economical outbound shipments. The position requires bilingual skills, interpersonal and communication skills, problem-solving abilities, and experience in logistics. The job involves reporting discrepancies, maintaining TMS vendor rates, and organizing customer survey results.

Sr. Cloud Security Engineer

Company: iHerb

Location: USA

Posted Dec 05, 2024

The Cybersecurity Engineer position involves evaluating and enforcing cybersecurity and compliance controls, protecting iHerbs from internal and external threats, and working closely with technology teams to define and implement security best practices. The role requires designing and developing cloud security solutions, developing automated security solutions, collaborating on Security as Code, and participating in architecture and design reviews. The position also involves evaluating and responding to security threats and performing hands-on support for various security technologies.

Content Strategist

Company: Zowie

Location: USA

Posted Dec 05, 2024

Zowie is a company that specializes in AI solutions for customer experience. They aim to help businesses connect faster, personalize better, and solve smarter. Their AI agents handle 12 million conversations monthly, providing rapid support, speaking the brand's voice, and driving customer loyalty. They are looking for a Content Strategist to join their team and create a comprehensive content strategy, including blogs, ebooks, webinars, email copies, podcasts, and video scripts. The ideal candidate should have strong writing skills, extensive experience in creating content plans, and understanding of SEO best practices.

Sr. Staff Payroll Services Engineer

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

Gusto is hiring seasoned engineers to work on core platform capabilities, improving existing systems, and building the future of their payroll system. The role involves guiding projects end-to-end, influencing feature specs, executing on projects, and maintaining code. The team is responsible for payroll operations, tax accuracy, ledger, engine, and platform services. The successful applicant will have at least 12+ years of experience, experience in designing and developing distributed systems, and experience in building fault-tolerant, mission-critical software.

Enterprise Account Executive - Coursera for Business

Company: Coursera

Location: USA

Posted Dec 05, 2024

The Enterprise Solutions team at Coursera serves global organizations, aiming to increase global access to a world-class education. As an Enterprise Account Executive, you'll focus on surpassing sales quotas, driving revenue growth, and consulting with prospective customers. The role requires 4+ years of experience selling Enterprise SaaS solutions, overachieving sales targets, and traveling to customer meetings. Coursera offers competitive pay, benefits, and potential for variable pay and equity.

Software Architect

Company: ‎ConnectWise

Location: USA

Posted Dec 05, 2024

The Software Architect is responsible for developing high-quality innovative software in compliance with coding standards. They work in partnership with cross-functional teams to ensure timely completion of software deliverables. The role involves operational plans, product development, support to engineering teams, communication with leadership, design and delivery of large-scale production services, debugging, managing engineering standards, participation in testing, shaping architectural visions, evaluating codes, maintaining understanding of current technologies, and leading teams on best practices.

Director - Sales Effectiveness & Programs

Company: Coursera

Location: USA

Posted Dec 05, 2024

The job overview is for a Director of Sales Excellence and Programs role at Coursera. The role involves developing sales programs, playbooks, and enablement strategies to support growth and instill a disciplined sales process. The role requires a deep understanding of scaling enterprise GoToMarket strategies, modern sales methodologies, and the ability to foster cross-functional collaboration. The role is strategic, involving sales leadership, program development, content management, cross-functional collaboration, performance monitoring, and coaching.

Psychiatric Mental Health Nurse Practitioner (PMHNP) - Online Faculty

Company: Adtalem Global Education

Location: USA

Posted Dec 05, 2024

Chamberlain University is seeking online faculty for their Master of Science in Nursing Psychiatric Mental Health Nurse Practitioner program. The course of instruction includes differential diagnosis in psychiatric mental health across the lifespan, diagnosis and management in psychiatric mental health, and psychiatric mental health capstone practicum and intensive. The faculty is expected to inspire students, engage them in discussions, evaluate academic progress, display care and professionalism, be available to students, bring professional experience to life, promote student success, foster a positive learning environment, use technological options, model effective communications, set clear expectations, ensure content relevance, provide support, introduce problem-based learning, facilitate discussions, evaluate student progress, and communicate regularly. The position requires an MSN and DNP or MSN and PhD in nursing degrees, at least 1 year of practice experience in psychiatric mental health nursing, online teaching experience, an active unencumbered RN nursing license, an active unencumbered APRN nursing license in the required state, PMHNP national certification, subject matter expertise, excellent communication skills, and proficiency in using MS Office and the internet.

Sr. Manager of Customer Success

Company: Cobalt

Location: USA

Posted Dec 05, 2024

Cobalt is seeking a Senior Manager of Customer Success to help scale and manage their Customer Success Team. The role involves providing training and development opportunities, enabling the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews. The candidate should have 5 years of experience managing a team of Customer Success Managers, a global mindset, and the ability to deliver quality at speed. Cobalt is an equal opportunity employer and offers competitive compensation, equity, and benefits.

Senior Staff Software Engineer - Platform

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

The job posting is for a Senior Staff Software Engineer position in Platform. The role involves designing, developing, and maintaining scalable authorization management systems, collaborating with cross-functional teams, and contributing to the codebase primarily using Ruby on Rails and GraphQL. The company offers a cash compensation amount targeted at $191,000 - $214,000 in Denver and most remote locations, and $225,000 - $252,000 in San Francisco and New York. Stock equity is additional.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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