Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Manager, Data Analytics

Company: Oscar

Location: USA

Posted Nov 29, 2024

Oscar Health is hiring a Senior Manager Network Analytics to join their Data team. The role involves evaluating and enhancing network performance through data analysis to ensure cost-effective and high-quality care for members. The position requires frequent interaction with senior management and executives across the organization.

Lead ML Infra Engineer - Machine Learning & Data Infrastructure

Company: Upwork

Location: USA

Posted Nov 29, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead ML Infra Engineer to design and develop infrastructure components to support machine learning initiatives.

Data and Marketing Analyst

Company: Xsolla

Location: USA

Posted Nov 29, 2024

Xsolla is looking for a Data and Marketing Analyst to provide insights to their marketing and games teams. The role involves working closely with various teams to structure quantitative questions, gather player data, and construct insightful reporting and visualizations.

Principal Software Engineer

Company: Shippo

Location: USA

Posted Nov 29, 2024

Shippo is a shipping layer of the internet, aiming to make merchants successful through world-class shipping solutions. They are seeking a Principal Software Engineer to lead the decomposition of a monolithic application into microservices, implementing best practices for testing, observability, and developer experience.

Manager/Senior Manager, Client Experience (Performance Marketing)

Company: Unlockhealth

Location: USA

Posted Nov 29, 2024

Unlock Health is seeking a Manager/Senior Manager to join their performance marketing client experience team. The ideal candidate will have a good understanding of account management principles, our clients' business needs, and our service offerings. The role involves managing client relationships, developing and driving timelines, and communicating client needs with the internal team.

Data Analyst - Customer Operations

Company: Scribd

Location: USA

Posted Nov 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Data Analyst to join their Customer Support Team, who will analyze support data to understand issues and insights, and improve the overall user experience.

Senior Frontend Engineer - React/Typescript

Company: DuckDuckGo

Location: USA

Posted Nov 29, 2024

DuckDuckGo is a privacy-focused internet company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Frontend Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior Alliance Partner Director (Partnerships)

Company: Vonage

Location: USA

Posted Nov 29, 2024

The job posting is seeking a highly motivated individual to lead emerging strategic partnerships and support the growing Channel and Alliances team. The ideal candidate will have experience in the SaaS industry and be able to shape the way Vonage goes to market for emerging market partners.

Senior Visual Brand & UI Designer

Company: TeamSnap

Location: USA

Posted Nov 29, 2024

TeamSnap is a sports and communication platform that empowers its people to bring big ideas and tiny egos. They are seeking a Senior Visual Brand amp UI Designer to join their product design team. The company offers a range of benefits, including unlimited PTO, paid parental leave, and a competitive compensation package.

Principal Product Manager

Company: Seismic Software

Location: USA

Posted Nov 29, 2024

Seismic is a rapidly growing company that is the global leader in sales enablement. They are committed to building an inclusive workplace and offer a range of benefits to their employees.

Principal Engineering Manager

Company: ExtraHop

Location: USA

Posted Nov 29, 2024

ExtraHop offers a high-energy environment where people collaborate on industry-leading technology and develop their individual growth. As a Principal Engineering Manager, you will drive product initiatives, attract and cultivate a great engineering team, and maintain technical leadership in the industry.

Director - Channel Programs

Company: Vonage

Location: USA

Posted Nov 29, 2024

The Partner Sales Operations amp Programs Leader position is responsible for delivering channel operations, implementing partner experience insights, and optimizing sales process to improve efficiency and effectiveness. The role collaborates closely with the Channel Chiefs organization to identify and eliminate barriers, and works with top strategic partners to deliver revenue and sales.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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