Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Developer Advocate - Grafana Developer Advocacy

Company: Grafana Labs

Location: USA

Posted Nov 29, 2024

Grafana Labs is looking for a Developer Advocate to help users build cool stuff. The ideal candidate is an experienced technical communicator who loves participating in open source communities and is excited about teaching and engaging with the world.

Content Strategist - YouTube Growth

Company: HubSpot

Location: USA

Posted Nov 29, 2024

HubSpot is looking for a content strategist to help accelerate growth on YouTube. The role involves identifying new videos, supporting the media team, and developing strategic relationships with creators. The ideal candidate is a strategic thinker with a proven track record of growing YouTube channels through search.

Director of FP&A

Company: Vercel

Location: USA

Posted Nov 29, 2024

Vercel is seeking an experienced Director of Financial Planning and Analysis to lead a high-performing FP&A team. The ideal candidate has 6-10 years of experience in FP&A or a related field and a proven track record of managing teams and familiarity with SaaS business models.

Sales Executive

Company: G-P

Location: USA

Posted Nov 29, 2024

Globalization Partners is a company that aims to break down barriers to global business, enabling opportunities for everyone. They value their employees and offer a collaborative environment, competitive compensation, and benefits. The company is looking for a Sales Executive to lead the charge in breaking down barriers to global business.

Manager - Product

Company: Figma

Location: USA

Posted Nov 29, 2024

The job description is for a Product Manager role at Figma, requiring 5+ years of experience, strong collaboration skills, and a willingness to learn and develop skills. The role involves partnering with leadership, coaching and managing a team, and driving product strategy.

Manager - Benefits

Company: Alma

Location: USA

Posted Nov 29, 2024

The job posting is for a Benefits Manager position at Alma, a remote-first company. The role involves overseeing benefits programs, developing a benefits strategy, and ensuring compliance with regulations. The company offers a range of benefits, including health insurance, 401K plan, and wellness programs.

Manager - Community Content

Company: 1Password

Location: USA

Posted Nov 29, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Manager Community Content to lead a team of content producers to create engaging and informative content for their customer community.

Software Engineer - Money

Company: Vercel

Location: USA

Posted Nov 29, 2024

Vercel is seeking a Product Engineer with a specialization in billing systems to join their Engineering team. The role involves designing and implementing new billing features and enhancements for the Vercel platform, collaborating with cross-functional teams, and optimizing billing systems performance.

Senior Analytics Engineer

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job description is for a Senior Analytics Engineer at Workiva, responsible for developing and delivering mission-critical data and metrics, and driving data-driven decisions. The role requires strong analytical skills, experience with data engineering, BI development, and data science, and excellent communication and interpersonal skills.

Senior Strategic Account Executive

Company: Twilio

Location: USA

Posted Nov 29, 2024

Twilio is hiring a Senior Strategic Account Executive for High Tech Accounts. The role involves managing and expanding relationships with High Tech customer accounts, developing and executing account strategy, and driving the sales process from prospecting to deal closure. The company values diverse experiences and encourages applicants with alternative backgrounds to apply.

Sr. Director - Product Management, Personalization

Company: Pinterest

Location: USA

Posted Nov 29, 2024

The job description is for a Pinterest Personalization and User Experience Patterns strategy and roadmap developer. The role requires a strategic thinker, skilled communicator, and strong people leader who can work with various teams and technologies. The job involves developing innovative experiences, building a team, and driving results.

Communications / Presentation Designer

Company: Vercel

Location: USA

Posted Nov 29, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. They are looking for a Communications Presentation Designer to join their CreativeBrand team. The role involves designing presentations, managing projects, and collaborating with stakeholders.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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