Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sr. Principal - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Machine Learning Engineer

Company: Wikimedia Foundation

Location: USA

Posted Nov 25, 2024

The Wikimedia Foundation is looking for a Senior Machine Learning Engineer to join a small team. The role involves planning, developing, training, documenting, deploying, and managing production machine learning models. The team works with product teams, SREs, researchers, and the volunteer community to make Wikipedia and similar projects better.

Senior Backend Software Engineer - Platform Security

Company: Teleport

Location: USA

Posted Nov 25, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding. Teleport is looking for people who are autonomous, security-minded, business-savvy, and professional to join their team.

CX Operations Analyst

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The CX Operations Analyst will play a pivotal role in supporting customer service operations teams. The individual will be responsible for managing quality analysis, driving self-service and automation initiatives, and tracking performance metrics.

CX Planning & Insights Manager

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The job posting is for a Customer Experience Planning and Insights Manager role, responsible for driving strategic planning and execution of customer experience initiatives. The role involves leading business forecasting efforts, analyzing data, and collaborating with cross-functional teams. The company offers a comprehensive total rewards package, health and dental insurance, and a fully remote work policy.

Member of Technical Staff - Machine Learning Trust & Safety

Company: Runway

Location: USA

Posted Nov 25, 2024

Runway is looking for a Machine Learning Engineer to build systems for trust and safety in their platform. The ideal candidate has strong engineering skills, experience with machine learning projects, and can work with sensitive content. The role involves developing systems to prevent abuse and improving guardrails in generative models and tools.

Technical Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customers and 3rd party vendors.

Experienced Engineering Manager - Security

Company: Plaid

Location: USA

Posted Nov 25, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own products. They are looking for a dynamic engineering leader to support building secure products and infrastructure for the next phase of growth and innovation.

Digital Campaign Marketing Manager

Company: Rackspace

Location: USA

Posted Nov 25, 2024

The job posting is for a Digital Campaign Marketing Manager who will lead the planning and orchestration of multichannel marketing initiatives, especially digital marketing. The successful candidate will have experience designing impactful integrated marketing campaigns and will work across revenue segments, target markets, and industries to drive engagement and conversion.

Senior Lead - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Product Marketing Manager - AI

Company: HubSpot

Location: USA

Posted Nov 25, 2024

HubSpot is hiring a Senior Product Marketer to lead the marketing of their AI portfolio. The role involves driving product marketing, planning for product launches, and working with a cross-functional team to showcase the product's value and grow its user base.

Creative Strategist - NA Tech

Company: Reddit

Location: USA

Posted Nov 25, 2024

KarmaLab is a creative organization that helps brands understand how to effectively reach their goals on Reddit. They are looking for a Creative Strategist to join their team and build creative strategies, invent ad concepts, and campaign ideas that balance the needs of clients with the tastes of the audience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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