Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Customer Success Manager - SMB

Company: 1Password

Location: USA

Posted Nov 25, 2024

1Password is a company that provides a password manager service. They are looking for a Customer Success Manager to join their team. The job involves guiding customers through the onboarding process, providing support, and helping them get the most value from their investment in security and privacy. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Partnerships

Company: ElevenLabs

Location: USA

Posted Nov 25, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and are backed by leading tech and AI companies. The company is hiring to double down on their initial traction and make a generational product company and research lab.

Customer Research Advisor

Company: dscout

Location: USA

Posted Nov 25, 2024

Dscout is a platform that empowers companies to uncover critical insights into user needs and behaviors, driving the development of products and services that make a difference. The company is looking for a Research Advisor to join its growing Customer Experience and Research team, who will work collaboratively with clients to design, recruit, and field research projects.

Associate Commercial Counsel

Company: Array

Location: USA

Posted Nov 25, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Director of Product - CMS & EMS

Company: Finalsite

Location: USA

Posted Nov 25, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They are seeking a Director of Product for their Content Management System and Enrollment Management System divisions.

Technical Account Manager

Company: EDB

Location: USA

Posted Nov 25, 2024

The Technical Account Manager (TAM) role is responsible for building and maintaining post-sales relationships with large and complex customers. The TAM serves as a trusted technical advisor, ensuring successful implementations and providing technical leadership for customers' major Postgres initiatives.

Sales Development Representative

Company: Kontakt.io

Location: USA

Posted Nov 25, 2024

Kontaktio is a company that creates smart indoor spaces where people can thrive. They have grown rapidly and are now looking for a Sales Development Representative to join their team. The company emphasizes ease of use, simplicity, and scalability, and is committed to delivering fast outcomes and unmatched scalability.

Senior Director - Talent Development

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Senior Director of Talent Development to lead the design and execution of enterprise-wide learning and development initiatives. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development.

Technical Integration Specialist - API

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customer and 3rd party vendor API integrations.

Senior Product Designer I - Operations Hub

Company: HubSpot

Location: USA

Posted Nov 25, 2024

The job posting is for a Senior Product Designer position at HubSpot, where you'll work on the Operations Hub product line, focusing on customer experience, design, and innovation. The company values diversity, inclusivity, and growth, and offers a competitive compensation package.

Security Compliance Analyst

Company: Figma

Location: USA

Posted Nov 25, 2024

The job description is for a Security Compliance Analyst at Figma, responsible for managing audit certification lifecycles, driving certification roadmaps, and ensuring compliance programs scale with the company's growth. The role requires experience with security compliance frameworks, cloud computing, and cross-functional collaboration.

Customer Enablement Security Officer

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Customer Enablement Security Officer to lead a team of analysts responsible for addressing InfoSec-related customer inquiries. The role involves collaborating with the Security Business Enablement team, supporting various initiatives, and representing InfoSec as a key spokesperson.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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