Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

US Income Tax Controversy Senior Manager

Company: 3M

Location: USA

Posted Nov 14, 2024

The job description is for a US Income Tax Controversy Senior Manager position at 3M. The role involves managing US federal and state income tax audits, collaborating with auditors, and providing critical analysis. The company offers competitive pay and benefits, and a diverse work environment.

Senior Product Designer - Learner Assessments

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company is looking for a Senior Product Designer to design innovative assessment experiences for learners and educators.

Senior Backend Engineer - Mailing specialist

Company: Oppizi

Location: USA

Posted Nov 14, 2024

Oppizi is a multichannel player in offline performance marketing, offering five channels for tracking, scaling, and optimizing flyering campaigns. They operate in 10 countries and work with flagship accounts like Uber, DoorDash, and Amazon.

Assessment Content Creator - Math (Middle School 6-8)

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a talented and experienced assessment content creator to join their team, with a focus on creating innovative K-12 assessments. The company values diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Senior Manager - ELA Assessment Content

Company: Khan Academy

Location: USA

Posted Nov 14, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a senior manager for ELA assessment content to join their Assessments team.

Manager - Billing Operations GPO

Company: GitLab

Location: USA

Posted Nov 14, 2024

The Billing Operations Global Process Owner GPO Team at GitLab is responsible for system implementation, automation, and enhancement of billing processes. The team provides technical guidance and consultation to the Revenue Accounting Team and collaborates with cross-functional teams on system implementations and enhancements.

Data Internship - AI/ML and Data Engineering

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

Coalition is hiring three interns for summer focusing on AIML and Data Engineering. Interns will work remotely, be paired with a mentor, and have the opportunity to showcase their project. The internship is paid and full-time, with potential for post-internship career opportunities.

Senior Sales Leader - Major Accounts

Company: Array

Location: USA

Posted Nov 14, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. They are looking for a Senior Sales Leader to manage and close business with named accounts.

Engineering Manager - Internal Tools

Company: Grow Therapy

Location: USA

Posted Nov 14, 2024

The job posting is for an Engineering Manager position at Grow Therapy, where the candidate will lead a team of engineers to create software for internal tools. The role requires 3+ years of experience as an Engineering Manager, and the salary range is $217,000 to $256,000 USD.

Senior Director - Enterprise Risk Management

Company: PosiGen

Location: USA

Posted Nov 14, 2024

PosiGen is committed to delivering solar energy solutions and is growing rapidly. The Senior Director Enterprise Risk Management will be responsible for monitoring and managing risks associated with the company's strategies and goals.

Backend Engineer Internship

Company: Coalition, Inc.

Location: USA

Posted Nov 14, 2024

The internship opportunity at Coalition is a paid, full-time position that allows interns to work remotely and contribute to the software engineering team. Interns will be paired with a mentor and will have the opportunity to work on a project and showcase their completed work. The company offers a fun and inclusive environment and potential post-internship career opportunities.

Community Manager

Company: Pax8

Location: USA

Posted Nov 14, 2024

The Community Manager plays a key role in the Workplace Experience Americas team, responsible for managing the day-to-day operations, meetings, and events at Pax8 Americas offices. They deliver the desired outcomes from the business by continuously updating and improving our spaces to perform as a manifestation of the Pax8 Marketplace.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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