Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Engineering Manager - Financial Products

Company: Gusto, Inc.

Location: USA

Posted Nov 10, 2024

Gusto is looking for an Engineering Manager to drive and execute on the platform strategy for their Financial Products organization. The role involves building a robust banking layer, driving user confidence and trust, and contributing to the build of a thriving business.

Support Staff

Company: Runway

Location: USA

Posted Nov 10, 2024

Runway is building a tool for content creation, and they're looking for a support role to help users. The role involves answering tickets, collaborating with engineering, and creating documentation. The company values creativity, passion, and learning, and is open to non-traditional backgrounds.

Senior Manager - Sales & Customer Service Analytics

Company: Eventbrite, Inc.

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Manager Sales and Customer Service Analytics at Eventbrite. The role involves leading a team of SQL analysts, uncovering actionable insights, and driving business decisions. The ideal candidate is a proactive and experienced technical analyst with strong analytical and quantitative skills.

Software Engineer - Platform

Company: Gauntlet

Location: USA

Posted Nov 10, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics, managing market risk and optimizing growth for protocols. They publish cutting-edge research and are dedicated to enhancing the industry's understanding of decentralized systems.

Director - Customer Support Engineering

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is seeking an experienced Director for its Customer Support Engineering team in America. The role involves leading two existing teams, building out further to ensure adequate coverage, and delivering exceptional customer experiences. The ideal candidate has experience balancing velocity and quality, working with cross-functional teams, and driving efficiencies.

Account Executive - Laser Scanning

Company: NavVis

Location: USA

Posted Nov 10, 2024

NavVis is a technology-focused company that offers innovative solutions for reality capture and digital factory solutions. The company is looking for a sales representative to own the full sales cycle from lead to close for customers in the AEC, Surveying, and Laser Scanning verticals.

Member of Technical Staff - Machine Learning

Company: Runway

Location: USA

Posted Nov 10, 2024

The job posting is looking for Machine Learning Engineers to build new multimodal AI systems for media generation. The ideal candidate has strong engineering skills, extensive experience in machine learning projects, and thrives in a fast-paced environment. The job involves developing innovative research projects, working with a world-class engineering team, and collaborating with the product organization to bring cutting-edge machine learning models to production.

Compliance Analyst

Company: Weights & Biases

Location: USA

Posted Nov 10, 2024

Weights amp Biases is a company that provides tools for AI developers. They are a Series C company with $250M in funding and over 200 employees. They are looking for a Compliance Analyst to manage multiple compliance projects and tasks.

Partnerships and Evaluation Lead

Company: Nava

Location: USA

Posted Nov 10, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services and improve the customer experience. The company is committed to diversity and inclusion and offers a range of benefits to its employees.

Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Nov 10, 2024

The job posting is for a Commercial Solutions Engineer at Grafana Labs, a technology startup. The role involves working with the Sales team to articulate the company's value proposition and strategy to customers, and delivering product and technical presentations to potential and existing customers. The ideal candidate has 13+ years of technical presales experience, is self-motivated, and has a technical mindset.

Sales Development Representative

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for an Enterprise Sales Development Representative to join their Sales team. The role involves building a pipeline of qualified business for the Enterprise part of their sales organization through cold calling and working closely with the Account Executive team.

Manager - Strategic Finance & Capital Markets

Company: Pachama

Location: USA

Posted Nov 10, 2024

Pachama is seeking a strategic operator to drive decisions and investor engagement. The role involves building and maintaining the corporate model, driving annual planning, and defining business models and pricing structures. The company harnesses AI and satellite data to empower companies to invest in nature.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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