Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Technical Support Engineer

Company: Red Canary

Location: USA

Posted Oct 13, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of benefits to their employees, including flexible work environment, paid premiums, and fertility benefits.

Senior Business Analyst

Company: Citizant

Location: USA

Posted Oct 13, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and offers excellent compensation and benefits to its associates.

Senior Backend Engineer - Grafana Backend Services

Company: Grafana Labs

Location: USA

Posted Oct 13, 2024

The job posting is looking for a Senior Backend Engineer with experience in GoLang to join the Grafana Backend Services squad. The team's mission is to deliver the best Grafana service to customers. The job responsibilities include working with the team to deliver new functionality, contributing to design documents, and mentoring junior engineers.

Mid-Market Customer Success Manager

Company: Newsela

Location: USA

Posted Oct 13, 2024

The role of MidMarket Customer Success Manager at Newsela involves managing a portfolio of accounts, building partnerships, and driving company results. The role requires experience in EdTech, client success planning, and relationship building. The company offers a range of benefits, including flexible PTO, work from home options, and professional development opportunities.

Senior Project Manager

Company: Energy Solutions

Location: USA

Posted Oct 13, 2024

Energy Solutions is looking for a Senior Project Manager to support their Emerging Technologies Implementation work. The company focuses on market-based programs to deliver large-scale energy, carbon, and water-use savings. The role involves crafting program vision, facilitating progress, and communicating with stakeholders.

Machine Learning Engineer - Poe

Company: Quora

Location: USA

Posted Oct 13, 2024

Quora is a remote-first company seeking a talented ML Engineer to join their team in building Poe, an exciting new platform at the forefront of AI. The role involves developing cutting-edge applied LLM projects, participating in NLP activities, and taking end-to-end ownership of large and scalable machine learning systems.

Manager - Solutions Engineering, TOLA

Company: Grafana Labs

Location: USA

Posted Oct 13, 2024

The job description is for a Manager of Solutions Engineering at Grafana Labs, responsible for building and managing a team, owning regional buildout, and driving customer success. The role requires experience in team management, sales, and mentoring, with a focus on Grafana products and the Monitoring and Observability space.

Data Operations Engineer

Company: Labelbox

Location: USA

Posted Oct 13, 2024

The role is seeking a skilled Data Operations Engineer to support data annotation production processes, optimizing and scaling workflows, and ensuring data quality. The ideal candidate has proficiency in Python, SQL, and experience with Labelbox or similar platforms.

Design Director - UX

Company: hims & hers

Location: USA

Posted Oct 13, 2024

The company is looking for a UX architect to design intuitive and scalable product experiences. The ideal candidate will have a proven track record in UX and IA, experience working with complex digital products, and exceptional collaboration skills.

Delivery Operations Associate

Company: Nava

Location: USA

Posted Oct 13, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

VP of Sales

Company: Ripjar

Location: USA

Posted Oct 13, 2024

Ripjar is a company that specializes in developing software and data products to help governments and organizations combat serious financial crime. They are looking for a VP of Sales to lead their new business sales activities in North America and grow a quality sales team to maximize business revenue streams.

Manager - FP&A

Company: Olo

Location: USA

Posted Oct 13, 2024

Olo is a leading restaurant technology provider that helps brands increase orders, streamline operations, and improve the guest experience. The company is looking for an experienced finance professional to join its revenue planning and analysis function.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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