Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director - Sales Development

Company: Grafana Labs

Location: USA

Posted Oct 12, 2024

The company is looking for a strategic leader to manage and grow their US Sales Development team, with a focus on expanding their business in the region. The ideal candidate should have experience in partnering with cross-functional leaders, be a strategic thinker, and have a growth mindset.

Senior Software Engineer - Infrastructure

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are looking for a Senior Infrastructure Engineer to join their rapidly growing engineering team.

Delegation Support Manager I

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 12, 2024

American Specialty Health Incorporated is seeking an experienced Client Audit Manager to join their Client Services Clinical department. The position will provide support for client delegation, including pre-delegation and regulatory compliance audits.

Software Engineer II

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is hiring full-stack engineers to build web technologies and work on exciting new products. The company values engineers with good product sense, attention to detail, and passion for software development. The role offers a competitive salary, equity, and benefits package.

Lead Actuary

Company: Nuna

Location: USA

Posted Oct 12, 2024

The job posting is for a role at Nuna, a health technology company, to support the development of tools for value-based care. The candidate will help build features in Nuna's platform, support implementation of customer programs, and leverage actuarial expertise to make recommendations.

Engineering Manager - Site Reliability

Company: Sprout Social

Location: USA

Posted Oct 12, 2024

Sprout Social is looking for an Engineering Manager to support their Core SRE team in building out their Kubernetes infrastructure. The role involves building a high-functioning team, leveraging experience in building and maintaining secure reliable Kubernetes clusters, and guiding the team through complicated product and technical roadmaps.

Senior Software Engineer I

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are hiring senior software engineers to work on building web technologies, and the role offers a competitive salary and benefits package.

Quality Assurance Tester - Resware

Company: Qualia

Location: USA

Posted Oct 12, 2024

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are looking for a Quality Assurance Tester to test their Resware product, which is a key player in the title insurance and settlement services industry.

Customer Support Learning & Development Specialist

Company: Mercury

Location: USA

Posted Oct 12, 2024

The job posting is for a Customer Support Learning and Development Team member at Mercury. The role involves creating training materials, guiding and developing the CS Team, and analyzing and strategizing for growth. The company offers a competitive total rewards package, including base salary, equity, and benefits.

AVP - Billing & Coding (CPC)

Company: Privia Health

Location: USA

Posted Oct 12, 2024

The job description is for an AVP of Privia+ Operations and Quality, responsible for overseeing medical coding and billing functions, ensuring compliance with federal regulations, and optimizing revenue cycle performance.

Principal Product Manager - Routing & Compliance

Company: Twilio

Location: USA

Posted Oct 12, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the voice connectivity, routing, and security team. The role requires experience in writing detailed requirements, working with big data sets, and having a strong technical understanding. The company values diversity, equity, and inclusion and offers a range of benefits.

Senior Manager - Learning Design

Company: Newsela

Location: USA

Posted Oct 12, 2024

The role involves leading the development and implementation of high-quality learning experiences for K12 students, managing a team of instructional designers, and collaborating with cross-functional teams. The ideal candidate has a deep understanding of K12 education, instructional design methodologies, and EdTech tools.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages