Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Developer Relations Advocate - Linea

Company: Consensys

Location: USA

Posted Oct 04, 2024

The text describes a company called Consensys and its subsidiary Linea, which is building a zkEVM system to enhance the scalability and privacy of Ethereum transactions. The company is looking for a Developer Relations Lead to grow its developer ecosystem and drive developer advocacy.

Senior Product Data Scientist

Company: Found

Location: USA

Posted Oct 04, 2024

Found is a company that provides tools for self-employed individuals to manage their finances and taxes. They are looking for a Product Data Scientist to join their team, who will be responsible for leveraging data to identify product and business opportunities and drive decision making.

AI Engineer

Company: Pangea

Location: USA

Posted Oct 04, 2024

Pangea is looking for a talented professional to develop AI-powered applications. The company is building a game-changing developer platform and is seeking someone with expertise in large language models and machine learning to collaborate with cross-functional teams.

Client Success Manager - Health Insurance

Company: Gradient AI

Location: USA

Posted Oct 04, 2024

Gradient AI is a leading provider of AI solutions for the health insurance industry, offering predictive analytics products to improve loss ratios and profitability. The company is seeking a Client Success Manager to join its Professional Service team, responsible for client implementation, data analysis, and relationship management.

Frontend Engineer - MetaMask

Company: Consensys

Location: USA

Posted Oct 04, 2024

MetaMask is a crypto wallet and gateway to the decentralized web, aiming to make web3 accessible to everyone. They are looking for a Software Engineer to develop innovative features for MetaMask Swaps and refine current offerings.

Senior Product Manager - Neuro

Company: RapidAI

Location: USA

Posted Oct 04, 2024

RapidAI is a global leader in using AI to combat life-threatening vascular and neurovascular conditions. The company empowers physicians to make faster decisions for better patient outcomes and is shaping the future of neurological care.

Senior Backend Software Engineer

Company: Teleport

Location: USA

Posted Oct 04, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. The company is trusted by the world's most innovative companies and has raised $110M in funding.

Software Engineer (Data Platform)

Company: Phaidra

Location: USA

Posted Oct 04, 2024

The job posting is for a Software Engineer Backend position at Phaidra, a company that builds a data platform. The job requires experience in software engineering, distributed systems, machine learning, and DevOps. The company is looking for a team member who is bold, creative, and has empathy for customers. The job offers a competitive salary and equity.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Oct 04, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Intermediate Site Reliability Engineer

Company: GitLab

Location: USA

Posted Oct 04, 2024

The job description is for a Senior SRE to work on the Gitaly team at GitLab, which is a large all-remote company. The team owns and runs services that handle all Git operations on GitLab.com, and the role involves maintaining environments, designing interfaces, and developing production automation.

Senior Account-Based Marketing Manager

Company: Workiva

Location: USA

Posted Oct 04, 2024

The job posting is for a Senior Account-Based Marketing Manager to develop and execute global marketing strategies, manage campaigns, and collaborate with cross-functional teams. The ideal candidate will have experience in account-based marketing, B2B SaaS demand generation, and expertise in evolving ABM strategies.

FullStack Engineer (Frontend Leaning)

Company: Elevenlabs

Location: USA

Posted Oct 04, 2024

The company is looking for FullStack engineers to develop and maintain frontend and backend components of their product suite. The role involves building and maintaining frontends, collaborating with teams, and designing and developing user interfaces. The company offers competitive compensation, flexible working hours, and a remote-first policy.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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