Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Manager - Technical Program Management

Company: Twilio

Location: USA

Posted Oct 04, 2024

Twilio is looking for a Senior Manager to lead their Automation PMO team, responsible for shaping the future of the organization. The role requires experience in project and program management, strong communication skills, and the ability to thrive in a fast-paced environment.

Senior Software Engineer - Documents

Company: Coalition, Inc.

Location: USA

Posted Oct 04, 2024

The role is for a Senior Engineer on the Documents team, responsible for driving the success of the company. The team is committed to perfection and excellence, and the role requires technical expertise, leadership, and collaboration.

Product Manager - Order

Company: Olo

Location: USA

Posted Oct 04, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. As a Product Manager, you'll develop and execute the roadmap for their digital ordering and payment solutions, working with customers and cross-functional stakeholders.

Senior Manager, Product Design

Company: ProducePay

Location: USA

Posted Oct 04, 2024

ProducePay is a tech-based cash flow solution that provides farmers with immediate access to distribution and financing. The company is seeking a Senior Manager of Product Design to lead a talented design team and shape the future of their products.

Senior Software Engineer - Payments Payins

Company: Airbnb

Location: USA

Posted Oct 04, 2024

The Payins team at Airbnb is responsible for building technology that powers the company's massive daily transaction volume. The team is looking for a Senior Software Engineer to contribute to the development of systems that power money movement, and to help deliver highly visible and impactful launches.

Payroll Specialist

Company: StackAdapt

Location: USA

Posted Oct 04, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are hiring a Payroll Specialist to manage payroll operations for employees across multiple US states and Canada. The ideal candidate has experience in payroll process design and can take initiative while working under a coaching style management.

Senior Product Designer I - Marketplace

Company: HubSpot

Location: USA

Posted Oct 04, 2024

The job posting is for a Senior Product Designer Marketplace at HubSpot, where you'll work on designing a connected journey to get the right offering to the right customer at the right time. You'll have a seat at the table from Day 1, and will be able to work where and how you work best.

Solutions Architect

Company: Cofactr

Location: USA

Posted Oct 04, 2024

Cofactr is a company that aims to make hardware as agile and scalable as software, using AI and better data to build tools for electronics supply chain management. They are hiring a Solutions Architect to implement and optimize customer workflows using their platform.

Senior DevOps Engineer

Company: Restaurant365

Location: USA

Posted Oct 04, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Senior DevOps Engineer to manage infrastructure automation and cloud services. The role requires experience with DevOps methodologies, automation, and scripting languages. The company offers a competitive salary range of $120,000 to $150,000 and benefits such as comprehensive medical benefits, 401k matching, and unlimited PTO.

Staff Software Engineer - Growth

Company: Apollo

Location: USA

Posted Oct 04, 2024

Apollo is a company that was born from open source and has a large and engaged community. They are seeing tremendous growth and are committed to providing developers with the best tools and services for building modern applications. The company is looking for a Staff Software Engineer to lead the development and delivery of features that unlock new opportunities for user engagement and long-term value.

Software Engineer - Frontend (Pharmacy)

Company: hims & hers

Location: USA

Posted Oct 04, 2024

The job posting is seeking an experienced Software Engineer Frontend to help create performant and reliable tools for customer orders and prescriptions. The role involves collaborating with other teams, creating user interfaces, and ensuring high-quality standards. The company offers competitive salary, equity compensation, and benefits.

Senior Software Engineer - Growth

Company: Apollo

Location: USA

Posted Oct 04, 2024

Apollo is a company that was born from open source and has a large and engaged community. They are seeing tremendous growth and are committed to providing developers with the best tools and services for building modern applications. The company is looking for a Senior Software Engineer to join their Growth team to develop and deliver features that unlock new opportunities for user engagement and long-term value.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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