Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Test Automation Engineer

Company: Keyfactorinc

Location: USA

Posted Oct 04, 2024

Keyfactor is a company that values trust, innovation, and teamwork. They are looking for a Senior Test Automation Engineer to join their fully remote team. The job requires experience in test automation, collaboration with developers, and a strong focus on continuous integration and delivery pipelines.

DevOps Engineer I

Company: Pax8

Location: USA

Posted Oct 04, 2024

The DevOps Engineer I is responsible for handling planned project work, team ticket triage, and tools and access support for Engineering staff. They also monitor the performance of pipelines and support the development of applications and services.

Software Engineer III - Practice Management

Company: Nextech

Location: USA

Posted Oct 04, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Software Engineer III role involves designing and developing next-generation software for the Nextech product suite.

Technical Program Manager

Company: Nava

Location: USA

Posted Oct 04, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services. They focus on populations that are the least protected and aim to restore trust between people and public institutions. The company is looking for a project manager to oversee delivery outcomes and client relationships.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Oct 04, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their world-class Professional Services team. The role involves working with new customers to execute launch service packages, providing onboarding-focused training, and ensuring customers realize full value within 90 days.

Sales Operations Manager

Company: Nuna

Location: USA

Posted Oct 04, 2024

The Sales Operations Manager role at Nuna involves streamlining sales processes, maintaining CRM workflows, and delivering actionable insights. The ideal candidate has experience in sales operations, strong analytical skills, and excellent communication skills.

Senior Manager of Software Engineering

Company: Pax8

Location: USA

Posted Oct 04, 2024

The Sr Manager of Software Engineering oversees and coordinates the people resources and processes required to deliver new software or upgrade existing products. They achieve all or most of their goals through delegation to their team. The Sr Manager coaches and mentors their direct reports in a way that results in high growth.

Security Engineer

Company: SmithRx

Location: USA

Posted Oct 04, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is seeking a Security Engineer with expertise in Governance, Risk, and Compliance.

IT Systems Administrator

Company: Figma

Location: USA

Posted Oct 04, 2024

The job description is for an IT Engineering team member to manage and secure Figma's internal IT services, including Okta, Google Workspace, and Slack. The team will collaborate with other departments to develop and maintain integrations, manage endpoint infrastructure, and implement security policies.

Project Manager

Company: dentsu

Location: USA

Posted Oct 04, 2024

The job description is for a remote project management position at Dentsu, a global integrated growth and transformation partner. The company is looking for a candidate with a bachelor's degree and 2-4 years of experience in project management. The job involves managing multiple workstreams, ensuring quality control, and mentoring junior team members.

Director of Product and Engineering

Company: Taproot Foundation

Location: USA

Posted Oct 04, 2024

The job description is for a Director of Product and Engineering at Taproot Foundation, a nonprofit organization. The role involves leading a team of engineers and UX resources to develop and implement a product strategy for Taproot Plus, a digital marketplace. The ideal candidate has 7+ years of experience in technical product management and is comfortable working in an agile environment.

UI Architect

Company: Witnessai

Location: USA

Posted Oct 04, 2024

The job posting is for a UI Architect position at WitnessAI, a company that combines innovation and security in AI. The role involves designing the user interface for web and mobile applications, collaborating with cross-functional teams, and mentoring frontend developers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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