Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Lead, Advanced Analytics - Product

Company: Airbnb

Location: USA

Posted Sep 30, 2024

Airbnb is seeking a Lead Advanced Analytics Product to help enable travel for millions of guests and hosts. The role involves advanced data analysis, statistical modeling, and experimentation to inform strategic decisions and drive product growth.

Manager II - Cloud Architecture

Company: Pinterest

Location: USA

Posted Sep 30, 2024

Pinterest is seeking a skilled Manager to lead a team of Cloud Architecture experts. The role involves leading cloud systems engineering, forging innovations, and creating world-class performance and stability for 500M+ Pinterest users.

ML Engineering Lead

Company: Distill

Location: USA

Posted Sep 30, 2024

Distill is a startup that uses LLMs to create profiles on people and companies. They are looking for an ML engineering lead to build core ML services and improve their usage of large language models.

Solution Architect

Company: SpryPoint

Location: USA

Posted Sep 30, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Solution Architect to work with utility customers to implement cutting-edge enterprise applications.

Senior Fullstack Engineer - Infura

Company: Consensys

Location: USA

Posted Sep 30, 2024

Infura is a leading infrastructure platform providing scalable and easy-to-use APIs and cloud solutions for blockchain and decentralized application developers. The company aims to empower developers to build and create by providing them with the best and easiest solution to their infrastructure needs.

Solutions Architect - Healthcare/Life Sciences Team (HLS)

Company: Databricks

Location: USA

Posted Sep 30, 2024

The job posting is looking for experienced presales professionals to work with large enterprises in the Healthcare and Life Sciences space, helping them adopt Databricks products and solutions.

Account Executive - Platforms (New Business)

Company: Stripe

Location: USA

Posted Sep 30, 2024

The text describes Stripe's mission to increase the GDP of the internet and its financial infrastructure platform for businesses. It also outlines the responsibilities and requirements for an Account Executive New Business role.

Director - Revenue Operations

Company: Bitly

Location: USA

Posted Sep 30, 2024

Bitly is looking for a Director of Revenue Operations to drive strategy and operational excellence within their sales and customer success organizations. The role involves leading a team, developing strategic initiatives, and optimizing processes to maximize revenue growth.

Senior Director - Creative

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is looking for a Senior Director Creative to lead their creative team, drive their brand vision, and shape their brand evolution. The ideal candidate has experience in design, copywriting, and video, as well as leading large teams and building great cross-functional relationships.

Staff Software Engineer - Database Infrastructure Service

Company: Airbnb

Location: USA

Posted Sep 30, 2024

The text describes a job opening for a senior or staff-level engineer at Airbnb. The team is responsible for building and operating a reliable and scalable storage infrastructure. The job requires expertise in data storage systems, high-performance infrastructure, and service APIs. The team is looking for someone with 9+ years of relevant industry experience, hand-on experience in building and operating large-scale distributed systems, and strong collaboration and communication skills.

Software Engineer in Test II

Company: American Specialty Health Incorporated

Location: USA

Posted Sep 30, 2024

American Specialty Health Incorporated is seeking a Software Engineer in Test II to join their growing organization. The company is looking for creative and analytical problem solvers to help improve their products and processes.

Solutions Architect - Healthcare/Life Sciences Team (HLS)

Company: Databricks

Location: USA

Posted Sep 30, 2024

The job posting is looking for experienced presales professionals to work with large enterprises in the Healthcare and Life Sciences space, helping them adopt Databricks products and drive data-driven business transformation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages