Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Director of Engineering - AI/ML

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is seeking a Senior Director of Engineering AIML to lead the development and scaling of advanced AI models and capabilities. The role involves building and managing a high-performing team, developing and executing AIML initiatives, and collaborating with cross-functional teams to shape the company's AIML strategy.

Sales Operations Manager

Company: DirectDefense

Location: USA

Posted Sep 30, 2024

DirectDefense is looking for a dynamic Sales Operations Manager to drive sales efficiency and growth. The role involves leading sales analysis, managing key projects, and optimizing CRM systems. The company offers a unique opportunity to make a significant impact in a fast-growing cybersecurity-focused company.

Senior Associate - Client Success

Company: Axios

Location: USA

Posted Sep 30, 2024

Axios is hiring a Senior Associate of Client Success to support their Local East Coast advertising team. The role involves managing multiple campaigns, working with cross-functional teams, and providing excellent customer service.

Enterprise Account Executive

Company: MariaDB plc

Location: USA

Posted Sep 30, 2024

MariaDB is a leading database company that is making a big impact on the world. They are looking for an Enterprise Account Executive to lead new business acquisition in the Enterprise market in North America. The ideal candidate should have a proven track record of exceeding quota and be able to articulate the company's value proposition.

Creative Developer

Company: Webflow

Location: USA

Posted Sep 30, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Creative Developer to help reimagine and rebuild their Webflow University platform. The ideal candidate will have a background in full-stack development and a passion for education.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their Professional Services team. The Onboarding Solutions Architect will work with new customers to execute launch service packages, provide onboarding-focused training, and ensure customers realize full value within90 days.

Privacy Engineer

Company: Paula's Choice Skincare

Location: USA

Posted Sep 30, 2024

The job posting is for a Privacy Engineer at Paulas Choice, responsible for developing and implementing solutions to ensure privacy policies are correctly implemented. The role involves working with technical and non-technical teams to develop solutions that enhance revenue generation and protect user privacy.

Staff Android Engineer - Client Data and Networking Platform

Company: Airbnb

Location: USA

Posted Sep 30, 2024

The text describes a job opening at Airbnb for a client data and networking platforms engineer. The role involves developing foundational cross-platform solutions, working with iOS and Web engineers, and collaborating with various infrastructure teams. The company is committed to diversity and inclusion, and the role is remote eligible.

Full Stack Software Engineer - Catering

Company: Olo

Location: USA

Posted Sep 30, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. The company is looking for a Software Engineer to join its Catering team, which builds innovative tools to optimize and streamline restaurant operations. The role involves designing reliable solutions, observing system performance, and resolving production incidents. Olo offers a remote-friendly work environment, great benefits, and a competitive salary range.

Data/ Operations Analyst

Company: Finalsite

Location: USA

Posted Sep 30, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They have a global presence and offer various products and services to help schools connect with their community, recruit students and staff, and fundraise. The company is headquartered in the US and has employees working remotely in different parts of the world.

Backend Engineer - Seller Systems

Company: Stripe

Location: USA

Posted Sep 30, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for a backend engineer to design and build platforms, tooling, and system solutions. The role requires experience in data modeling, API design, and distributed systems development.

Senior Regulatory Compliance Counsel

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Senior Telecom Regulatory Compliance Counsel to join their team. The role involves providing strategic guidance and legal advice to senior leadership and cross-functional stakeholders on telecommunications regulations and carrier compliance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages