Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

The job posting is for a Manager of Observability Architects at Grafana Labs, responsible for building and managing a team of high-performing Observability Architects. The team will work closely with customers, sales, and product management to ensure successful adoption and expansion of Grafana's technology.

Senior iOS Engineer

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

Grow Therapy is looking for a Senior iOS developer to help ship their first mobile application. The role requires a deep understanding of iOS development and a passion for building exceptional user experiences.

Customer Success Manager

Company: Bluesight

Location: USA

Posted Sep 30, 2024

Bluesight is a high-growth healthcare information technology company seeking a Customer Success Manager to develop trusted relationships with hospital customers and ensure their long-term success.

Commercial Strategy Lead

Company: Memora Health

Location: USA

Posted Sep 30, 2024

The Commercial Strategy Lead will have a critical role in driving the success of Memora's commercial efforts. The ideal candidate will have a deep understanding of the healthcare ecosystem and the ability to work cross-functionally with teams. The role will give applicants exposure to the full operations of a GTM function and the opportunity to own execution across the function.

Customer Success Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

The job posting is for a Customer Success Manager at Venafi, a company that specializes in machine identity management. The role involves managing customer relationships, educating customers on the value of machine identity management, and helping them achieve their business outcomes. The ideal candidate will have experience in software customer experience management, excellent communication and presentation skills, and a scrappy mentality.

Experienced Software Engineer - Scaled Access

Company: Plaid

Location: USA

Posted Sep 30, 2024

Plaid is a company that aims to empower people to take control of their finances by providing tools and experiences for developers to create financial products. The company is committed to building a diverse team and values diversity and inclusion.

NetSuite Systems Manager

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

The job posting is seeking an experienced Netsuite Systems Manager to join the Finance Systems team. The role involves administration, configuration, and support of the Netsuite ERP system, as well as program management and dashboard creation.

Product Support Representative

Company: Nextech

Location: USA

Posted Sep 30, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers a range of benefits, including competitive pay, a generous bonus structure, and a comprehensive wellness program. The Product Support Representative role is responsible for providing frontline support for customer questions and issues, and requires excellent technical and communication skills.

Support Engineer

Company: GitLab

Location: USA

Posted Sep 30, 2024

The role of Support Engineer at GitLab involves collaborating with various teams to resolve customer issues, troubleshooting complex problems, and contributing to the development of the product. The team is collaborative and flexible, with a focus on transparency and employee well-being.

Senior Security Engineer

Company: Mattermost

Location: USA

Posted Sep 30, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. The company is seeking a senior security engineer to help monitor and maintain its security infrastructure.

IT Manager

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

The job posting is looking for a skilled IT Manager to lead a team of 4 IT professionals and support the company's growth. The responsibilities include leading and mentoring the team, owning and developing IT operations, and establishing IT policies. The salary range is $107,681 to $161,878 USD.

Senior Product Marketing Manager

Company: Venafi

Location: USA

Posted Sep 30, 2024

Venafi is looking for a Senior Product Marketing professional to manage and protect machine identities. The ideal candidate will have experience in security marketing, sales engineering, and product management, and a passion for the cybersecurity space.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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