Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Paralegal

Company: Twilio

Location: USA

Posted Sep 25, 2024

Twilio is seeking a paralegal with a solid employment and litigation background to support their in-house litigation and employment teams. The role involves supporting attorneys in the NAMER, EMEA, and APJ regions, and requires excellent research, organizational, and communication skills.

Senior Manager - Infrastructure Security

Company: Scribd

Location: USA

Posted Sep 25, 2024

Scribd is a company that values its employees and offers a range of benefits and perks. The company is looking for a Senior Manager of Infrastructure Security to join its team and help shape the strategic direction of its Security department.

Senior Manager of Philanthropy

Company: Code.org

Location: USA

Posted Sep 25, 2024

The Senior Manager of Philanthropy at Code.org will drive contributed revenue and significantly impact the mission to expand computer science education. The role involves cultivating and stewarding a community of individual supporters, developing and implementing individual giving programs, and creating comprehensive donor stewardship strategies. The ideal candidate should have 7+ years of fundraising experience, strong networking and relationship-building skills, and a proven track record of securing significant donations. The compensation range is $94,000-$105,000.

Engineering Manager

Company: The Athletic Media Company

Location: USA

Posted Sep 25, 2024

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams, and leagues. They are looking for an experienced engineering manager to grow and lead their team of engineers.

Customer Support Specialist - Pay Support

Company: Oyster

Location: USA

Posted Sep 25, 2024

The job posting is looking for a skilled and enthusiastic Customer Support Specialist to join the Pay Support team. The role requires strong customer service skills, analytical thinking, and the ability to work in a team environment. The job involves providing frontend client support, collaborating with cross-functional teams, and staying current with payroll regulations and software updates.

Strategic Finance Manager - Corporate Finance

Company: Apollo.io

Location: USA

Posted Sep 25, 2024

The job description is for a Manager Corporate Finance role in a hypergrowth company. The role involves partnering with leaders in Finance, People, Legal, and Information Security to drive corporate strategic initiatives. The job requires strong analytical and problem-solving skills, experience in corporate finance, and the ability to communicate complex financial concepts.

Finance Associate / Manager

Company: Gauntlet

Location: USA

Posted Sep 25, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics. They manage market risk, optimize growth, and ensure economic safety for protocols. They are looking for a Finance Associate or Manager to manage various projects that contribute to their business growth.

Senior Fullstack Engineer - PHP

Company: Updater

Location: USA

Posted Sep 25, 2024

The job posting is seeking a highly motivated and experienced Fullstack Engineer to join the MoveHQ division. The role involves developing and optimizing platform features, enhancing software quality and performance, leading technical implementations, and mentoring junior engineers. The ideal candidate has 5+ years of web software development experience, a proven track record, and expertise in PHP, JavaScript, and other backend languages.

Software Engineer - Application Platform

Company: Figma

Location: USA

Posted Sep 25, 2024

Figma is seeking experienced engineers to join the Application Platform team, responsible for the company's core backend platform. The ideal candidate will have experience in large-scale shared backend codebases, implementing scalable patterns, and building robust distributed systems. The role involves creating abstractions for product engineering teams, optimizing foundational infrastructure, evangelizing best practices, partnering with leadership, and growing within a creative engineering community. Figma values continuous learning and encourages applicants who are excited to develop their skills, even if their past experience doesn't perfectly align with the job description.

Senior Fullstack Engineer - Ruby & Python

Company: Updater

Location: USA

Posted Sep 25, 2024

The job posting is looking for a seasoned Fullstack Engineer with a strong background in Ruby and Python to join the MoveHQ division. The role involves enhancing the frontend and backend of the move management platform, leading development of new features, optimizing platform performance, and mentoring and developing talent.

Senior People Partner

Company: DuckDuckGo

Location: USA

Posted Sep 25, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior People Partner to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Lead Software Engineer - Elixir

Company: dscout

Location: USA

Posted Sep 25, 2024

Dscout is a company that bridges the gap between product teams and users, providing a platform for companies to gather insights and develop products that make a difference. They are looking for software engineers to join their team and work on building great software.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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