Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Interactive Designer, Brand

Company: Retool

Location: USA

Posted Sep 24, 2024

Retool is a company that aims to bring good software to everyone by providing a new type of development platform that combines traditional software development with a drag-and-drop UI editor and AI. They are looking for an Interactive Designer to design a cohesive and beautiful experience for their website, which is critical to their success.

Senior Software Engineer II, Payment Integrity

Company: Oscar

Location: USA

Posted Sep 24, 2024

Oscar Health is hiring a Senior Software Engineer II Payment Integrity to join their Engineering team. The role involves developing a cutting-edge claims system, leveraging machine learning to identify fraud, and working with top-notch engineers to deliver high-impact projects.

Social Media & Community Manager

Company: Glorious

Location: USA

Posted Sep 24, 2024

Glorious is a lifestyle gaming hardware company looking for an organized and experienced Social Media and Community Manager to join their Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily.

Director of Engineering, Meraki Cloud Software Quality

Company: Cisco Meraki

Location: USA

Posted Sep 24, 2024

The job posting is for a head of Meraki Cloud Software Quality, responsible for leading teams in automating testing and building tools. The company culture is collaborative and inclusive, and the ideal candidate has extensive software quality experience and excellent communication skills.

Sr. Software Engineer - Frontend (Web & Mobile)

Company: hims & hers

Location: USA

Posted Sep 24, 2024

The job posting is seeking a Senior Software Engineer to join the Subscription Management team at Hims and Hers. The role involves collaborating with cross-functional teams to build innovative features, enhancing user experience, and optimizing acquisition funnels to expand the customer base and increase revenue.

Senior Underwriter

Company: Revenued

Location: USA

Posted Sep 24, 2024

Revenued is a fintech company seeking a Sr Underwriter to join their team. The company provides capital to small to medium-sized businesses and is in the midst of hypergrowth. The job duties include reviewing and pricing large deals, communicating with sales reps, and attending credit committee meetings.

Sr. Business Analyst - Risk & Analytics

Company: NinjaHoldings

Location: USA

Posted Sep 24, 2024

NinjaHoldings is seeking an experienced business analyst to join their Risk and Analytics team. The candidate will design, implement, and manage decisions in their rules engine platform to ensure optimal decisions.

Technical Writer

Company: AgentSync

Location: USA

Posted Sep 24, 2024

The job posting is for a Technical Writer role at AgentSync, a compliance as a service solution. The role involves owning product documentation, working closely with various teams, and delivering clear and concise documentation to customers. The company offers a competitive compensation package and a positive work environment.

Mid-Level Software Engineer

Company: Zuub

Location: USA

Posted Sep 24, 2024

Zuub is a SaaS company looking for a Software Engineer to join their remote team. The company has secured $9 million in funding and is looking for someone with at least 5 years of experience to work on performance and stability improvement efforts across their APIs and applications.

Strategic Customer Success Manager

Company: Vouched

Location: USA

Posted Sep 24, 2024

Vouched is building a powerful identity verification platform to provide access to critical services. The company is looking for a Strategic Customer Success Manager to foster deep customer relationships and drive sales growth.

AI Research Scientist (Control Theory)

Company: Phaidra

Location: USA

Posted Sep 24, 2024

Phaidra is seeking a Research Scientist to join their team, working on developing novel algorithmic architecture for intelligent control systems. The role involves designing and implementing models, reporting research findings, and collaborating with external partners. The company values curiosity, ownership, and transparency.

Implementation Specialist - Revenue Management

Company: SpryPoint

Location: USA

Posted Sep 24, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for an experienced Implementation Specialist to join its Revenue Management Implementation team.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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