Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Enterprise IT Support Officer

Company: ManTech

Location: USA

Posted Sep 16, 2024

ManTech is seeking a motivated career and customer-oriented Enterprise IT Support Officers EITSO to serve on a team of IT support professionals responsible for remote incident response. The role involves using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands.

Senior Data Scientist

Company: Reddit

Location: USA

Posted Sep 16, 2024

Reddit is looking for experienced Data Scientists to join their remote-friendly team. The role involves driving the success of key product areas, leading and contributing to product strategy, and working with cross-functional partners.

Sr Director - HR Technology

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Sr Director of HR Technology to lead the global HR Technology team, responsible for managing and enhancing platforms such as Workday, Greenhouse, ServiceNow, and a suite of Talent systems. The role requires 8+ years of experience in HR technology leadership roles, strong knowledge of Workday, Greenhouse, and other Talent platforms, and ability to lead a global matrixed organization.

Sr. Manager - Solutions PMM

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Sr Manager Solutions PMM to work cross-functionally across business units to bring solutions to market. The role requires strong communication skills, ability to strategize and craft compelling messaging, and experience in product marketing or Go-To-Market background.

Channel Account Manager

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is seeking a Channel Account Manager to lead and expand its channel development efforts. The ideal candidate will have a background in both partner and direct sales, enabling them to drive successful partnerships and engage at the CXO level.

Senior Director - Platform Engineering

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is hiring a Senior Director Platform Engineering to lead their IT Platform strategy and team. The role involves managing cloud infrastructure, team leadership, automation, and security. The company values diversity, equity, and inclusion and offers competitive pay and benefits.

SpaceOps Associate - SuperDove Mission

Company: Planet

Location: USA

Posted Sep 16, 2024

The Space Ops team is looking for a highly motivated and driven working student to join their team. The role involves supporting day-to-day operations, writing code to automate mission operations, and aggregating data into metrics.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a MidMarket Account Executive to join their Segment Sales Team. The role involves driving opportunities through the sales cycle, building relationships with customers, and growing the MidMarket business.

Sales Enablement GTM Business Partner

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Sales Enablement GTM Business Partner to join their team. The role involves delivering content tailored to audience, contributing to knowledge bases, and providing feedback on the effectiveness of curriculums. The company values diversity, equity, and inclusion, and offers a range of benefits including competitive pay, generous time off, and a retirement savings program.

Product Marketing Manager

Company: Cobalt

Location: USA

Posted Sep 16, 2024

Cobalt is seeking a Product Marketing Manager to join their team, responsible for developing and writing compelling content to communicate the value proposition of their cybersecurity services. The company is committed to helping customers reduce risk quickly and innovate securely, and offers a range of benefits and perks.

Senior Workday Architect, HCM

Company: Twilio

Location: USA

Posted Sep 16, 2024

Twilio is looking for a Workday Senior Architect with expertise in HCM Lifecycle, hire to retire, Security, and Reporting. The ideal candidate will design and implement system changes, provide unparalleled support to the growing Twilions, and serve as a subject matter expert.

Senior Software Engineer - Release Infrastructure

Company: Reddit

Location: USA

Posted Sep 16, 2024

Reddit is a community-driven platform that aims to bring people together through shared interests and passions. The company is looking for a senior engineer to join their Developer Experience team, which focuses on building tools and infrastructure to make developer workflows efficient and reliable.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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