Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Application Support Engineer

Company: Icertis

Location: USA

Posted Sep 15, 2024

Icertis is a company that provides contract intelligence platform, and they are looking for an Application Support Engineer to join their Customer Support unit. The role involves providing technical support to customers, collaborating with them to troubleshoot issues, and customizing the product based on their use cases.

Pre-Sales Architect - Data Engineering

Company: Snowflake

Location: USA

Posted Sep 15, 2024

The job posting is looking for a Data Engineering Presales Architect to join the Professional Services team at Snowflake. The role involves working with customers to understand and scope data engineering use cases, designing high-level solutions and proposals, and providing technical expertise on Snowflake's data engineering features.

Data Scientist

Company: Thirdwave

Location: USA

Posted Sep 15, 2024

Thirdwave is looking for a Data Scientist to join their team. The ideal candidate has a strong analytical mindset and is passionate about blockchain and emerging technologies. As a Data Scientist, you will analyze blockchain wallets and transactions to derive actionable insights and contribute to the company's growth.

Platform Lead, Human-in-the-loop

Company: Airbnb

Location: USA

Posted Sep 15, 2024

The job posting is for a Platform Lead Product Manager for Human-in-the-Loop (HITL) initiatives at Airbnb's Digital Platform team. The role involves leading AI evaluation and feedback strategies, developing a comprehensive feedback framework, and enhancing AI quality. The job requires a strong understanding of AI, excellent communication skills, and experience in product management.

Accounts Receivable Specialist

Company: Caret

Location: USA

Posted Sep 15, 2024

CARET is looking for an Accounts Receivable Specialist to drive collections, manage payments, and maintain accurate records. The role requires a bachelor's degree in Accounting or Finance, experience with NetSuite and Salesforce, and strong communication and problem-solving skills.

Software Engineer (AI Core)

Company: Phaidra

Location: USA

Posted Sep 15, 2024

The job posting is looking for a driven Software Engineer to join the AI Core team. The team collaborates closely with other teams and works on designing and implementing significant parts of the code base. The job requires experience with Machine Learning, Python, and production Software Engineering. The company offers a competitive salary and equity.

Senior Data Analyst

Company: Docker

Location: USA

Posted Sep 15, 2024

Docker is a remote-first company looking for a Senior Data Analyst to join their Product Data and Growth team. The role involves leading data strategy, conducting advanced data analysis, and collaborating with cross-functional teams.

Senior Data Scientist, Analytics - User Lifecycle

Company: Discord

Location: USA

Posted Sep 15, 2024

Discord is seeking a Senior Data Scientist to join their team, focusing on creating a sense of belonging in online communities. The role involves working closely with teams to provide insights that influence user growth and enhance the user experience.

Senior Cloud DevOps Engineer

Company: Sagent

Location: USA

Posted Sep 15, 2024

Sagent is a company that is transforming the mortgage servicing industry by bringing a modern experience to customers. They are looking for a Senior DevOps Engineer to lead the implementation and management of their DevOps practices. The job requires experience in software development, infrastructure engineering, and automation, as well as proficiency in Azure and Google Cloud Platform.

Senior Software Engineer - Data Visualization Products

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior Software Engineer to join their Webflow Analytics Engineering team to build powerful capabilities that provide key metrics and insights about Webflow traffic and usage.

Senior Enterprise Customer Success Manager

Company: Updater

Location: USA

Posted Sep 15, 2024

The job posting is for a Senior Enterprise Client Success Manager at Updater, a company that helps people move from one home to another. The role involves onboarding clients, advising them on best practices, and building relationships. The ideal candidate has empathy, humility, strong communication skills, and experience in client success and account management.

Customer Support Specialist

Company: Jellyfish

Location: USA

Posted Sep 15, 2024

The job posting is for a Customer Success organization at Jellyfish, a company that provides an Engineering Management Platform. The role involves troubleshooting customer issues, educating clients on features, and working with the engineering team to resolve problems. The company values diversity, teamwork, and a sense of humor.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages