Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Staff Product Manager - Developer Experience

Company: Apollo

Location: USA

Posted Sep 15, 2024

The job posting is for a Senior Staff Product Manager at Apollo, responsible for leading product vision for GraphQL developer tools. The role involves defining and driving the company's vision and strategy, building and evangelizing a roadmap, and owning the user experience. The job requires experience in product development, technical product management, and developer platforms.

Customer Support Specialist

Company: Muck Rack

Location: USA

Posted Sep 15, 2024

The job posting is looking for an analytical and curious Customer Support Specialist to join their team. The role involves providing best-in-class service to customers, troubleshooting software issues, and working closely with other teams. The company offers a competitive salary and a geoneutral approach to compensation.

Graphic Designer II

Company: Renaissance

Location: USA

Posted Sep 15, 2024

Renaissance is a global leader in preK-12 education technology, seeking a talented graphic designer to join their marketing team. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Senior Software Engineer (Control Plane)

Company: Phaidra

Location: USA

Posted Sep 15, 2024

The job posting is looking for a driven Software Engineer Backend to lead the technical foundation of the Control Plane team. The team will be responsible for providing services, APIs, and processes to orchestrate core customer serving products. The ideal candidate will have strong experience in designing and implementing services, APIs, and backend solutions, and will be able to contribute to the design and implementation of the product backend.

Senior Engineer (Platform)

Company: Oyster

Location: USA

Posted Sep 15, 2024

The company is expanding its Engineering function with a new Platform role, focusing on elevating Developer Experience and Platform Operations. The role requires experience in software development, deployment, and operation of web applications, as well as knowledge of observability, telemetry, and monitoring.

Senior Data Engineer

Company: brightwheel

Location: USA

Posted Sep 15, 2024

Brightwheel is seeking a Senior Data Engineer to join the Data Engineering team. The company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.

Platform - Ingest - Senior Software Engineer (Java/Ruby)

Company: Elastic

Location: USA

Posted Sep 15, 2024

The Platform Ingest team at Elastic builds tools to collect and ingest data efficiently. The Logstash project is an open source streaming ETL tool that collects data from multiple sources and pushes it to multiple destinations. The team is looking for an Engineer to work on the Logstash platform and plugins, designing and implementing new features, and contributing to the OpenTelemetry collector.

Intermediate Infrastructure Security Engineer - FedRAMP

Company: GitLab

Location: USA

Posted Sep 15, 2024

The job posting is looking for an Intermediate Infrastructure Security Engineer to work on automation efforts, security, and tooling for GitLab's public cloud infrastructure. The role requires experience with public cloud providers, development languages, and infrastructure-as-code tools. The company offers a remote work environment, flexible paid time off, and equity compensation.

Backend Developer (Rust)

Company: 1Password

Location: USA

Posted Sep 15, 2024

1Password is looking for a Backend Developer to join their Item Management team. The company values simplicity, honesty, and a human-centric approach to solving problems. The role requires proficiency in Rust, experience in product engineering, and a passion for solving moderately complex problems.

Senior Marketing Program Manager

Company: Calabrio

Location: USA

Posted Sep 15, 2024

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. They are seeking a Senior Marketing Program Manager to join their growing team and are offering a range of benefits, including a global team, innovative product culture, and comprehensive benefits.

Senior Application Support Consultant

Company: Icertis

Location: USA

Posted Sep 15, 2024

Icertis is a company that provides contract intelligence platform, with a mission to be the contract intelligence platform of the world. They offer a range of benefits to their employees, including flexible work environment, paid holidays, and equity component in the compensation package.

Senior Data Scientist

Company: Webflow

Location: USA

Posted Sep 15, 2024

Webflow is hiring a Senior Data Scientist to join their team in San Francisco or US remote. The role involves building a deep understanding of how customers create with Webflow's product, identifying business questions, and providing data analysis to answer them. The company offers a range of benefits, including equity ownership, health insurance, and paid parental leave.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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