Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Business Operations Lead - Events

Company: Airbnb

Location: USA

Posted Sep 08, 2024

The job posting is for a Programs and Business Operations Lead at Airbnb, responsible for developing and executing strategies to grow the success of the global Events Program. The role requires expertise in business analytics and operations, strong relationships with the Airbnb community, and ability to drive influence and align stakeholders.

Senior Solutions Architect

Company: Insomniac Design

Location: USA

Posted Sep 08, 2024

Insomniac Design is a global digital agency seeking a Senior Solutions Architect to lead client engagements, design enterprise architecture solutions, and oversee technical relationships. The role requires experience in presales support, data modeling, schema design, and web application development. The company values diversity, inclusivity, and equity, and offers a competitive salary range of $160,000 to $190,000 per year.

Senior Talent Development Partner (L&D)

Company: Grafana Labs

Location: USA

Posted Sep 08, 2024

Grafana Labs is seeking a Senior Talent Development Partner to join their remote-first and people-first culture. The ideal candidate will have a proven track record in designing and implementing talent development programs. The role requires a strategic thinker who can collaborate with leaders and team members to identify talent development needs and create tailored development plans.

Accountant Revenue Operations

Company: Airbnb

Location: USA

Posted Sep 08, 2024

Airbnb is a company that aims to create a world where people can belong through healthy travel. They are looking for a finance team member to join their team and work on various functions such as finance, technology, product, business development, and customer experience.

Security Architect

Company: Snowflake

Location: USA

Posted Sep 08, 2024

Snowflake is seeking a Security Architect to join their US Industries Field CTO Office. The role involves working with customers and partners to secure their Snowflake accounts, and requires a strong understanding of security concepts, cloud platforms, and data concepts.

Salesforce Technical Architect

Company: Litify

Location: USA

Posted Sep 08, 2024

Litify is a legal technology company that provides an all-in-one legal operating solution to law firms and legal departments. They are looking for a Technical Architect to join their Professional Services organization and work on custom solutions and integrations.

Solutions Architect - Apps

Company: Snowflake

Location: USA

Posted Sep 08, 2024

Snowflake is looking for a Solutions Architect to join their Professional Services team. The ideal candidate will have experience with cloud products, data engineering, and Agile practices. The role involves guiding customers through the application development process, deploying Snowflake, and working with System Integrator consultants.

Solutions Architect - Retail

Company: Databricks

Location: USA

Posted Sep 08, 2024

Databricks is looking for experienced presales professionals to work with large enterprises in the Retail and CPG space, helping them adopt ML and AI solutions. The role involves leading technical strategy, building proofs of concept, and providing mentorship to team members.

Product Counsel

Company: Stripe

Location: USA

Posted Sep 08, 2024

Stripe is looking for a product lawyer to join their team. The ideal candidate is passionate about helping businesses grow and thrive in the payments space. The role involves counseling the global product team on payments regulations, product development, and financial services regulatory issues.

Solutions Architect - Data Engineering & Snowpark

Company: Snowflake

Location: USA

Posted Sep 08, 2024

The job posting is for a Solutions Architect position at Snowflake, responsible for delivering exceptional outcomes for customers during modernization projects. The role requires technical expertise, ability to drive predictability and manage complexity, and experience in data warehousing, business intelligence, and cloud projects.

Senior Portfolio Analyst

Company: Signifyd

Location: USA

Posted Sep 08, 2024

Signifyd is seeking a Senior Portfolio Analyst to join their team. The role involves tracking and improving key performance metrics, evaluating the impact of strategic initiatives, and performing advanced portfolio analyses. The company offers a range of benefits, including discretionary time off, 401K match, and stock options.

Lead AI/ML Engineer - Algorithms & Research

Company: Upwork

Location: USA

Posted Sep 08, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead Machine Learning EngineerScientist to develop and maintain AI models. The role requires expertise in information retrieval, graph databases, and graph neural networks.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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