Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Fullstack Engineer II - Product

Company: Khan Academy

Location: USA

Posted Sep 08, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role is focused on providing equitable solutions to historically underresourced communities, and the company offers a range of benefits and perks to its employees.

Product Marketing Manager

Company: Bloomreach

Location: USA

Posted Sep 08, 2024

Bloomreach is a company that offers a suite of products for digital commerce, including discovery, content, and engagement. They are looking for a Product Marketing Manager to help them go-to-market with their latest innovations.

Senior Business Operation Analyst

Company: Workiva

Location: USA

Posted Sep 08, 2024

The Senior Business Operations Analyst will work closely with Customer and Partner Experience leaders to develop actionable insights and provide strategic recommendations. The role requires a blend of analytical prowess, strategic thinking, and strong presentation skills.

Product Manager

Company: CallMiner

Location: USA

Posted Sep 08, 2024

CallMiner is looking for a Product Manager to help evolve their market leading customer interaction analytics solutions. The Product Manager will manage the entire product lifecycle, conduct voice of customer research, and prioritize the product backlog.

Director - Strategic Finance

Company: 1Password

Location: USA

Posted Sep 08, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a Director of Strategic Finance to lead critical financial initiatives, including M&A financial support, investor relations, and multi-year financial planning. The role requires a strong background in finance, accounting, or a related field, with 8+ years of progressive experience in corporate development, investment banking, equity research, private equity, or strategic finance. The company offers a competitive salary, benefits, and a remote work environment.

Technical Support Engineer

Company: Red Canary

Location: USA

Posted Sep 08, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of benefits to their employees, including flexible work environment, paid premiums, and fertility benefits.

UX Designer

Company: Oddball

Location: USA

Posted Sep 08, 2024

Oddball is hiring a UX Designer to work on a pivotal Federal program that makes a positive impact on millions of Americans' daily lives. The role requires extensive experience in UX research, design, and prototyping, as well as the ability to work in Agile development environments and design 508 compliant solutions.

Talent Development Partner (L&D)

Company: Grafana Labs

Location: USA

Posted Sep 08, 2024

Grafana Labs is seeking a Talent Development Partner to join their remote-first and people-first culture. The ideal candidate will have experience in designing and implementing talent development programs to enhance the skills and capabilities of their team members. The role requires a strategic thinker who can collaborate with leaders and team members to identify talent development needs and create tailored development plans.

Director, Implementation - Accounting

Company: Restaurant365

Location: USA

Posted Sep 08, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for accounting and backoffice operations for restaurants. The company is looking for a Director of Implementation Services Accounting to lead a team of managers and implementation specialists in shaping the success of their accounting software solutions.

Staff Software Engineer- Program Builder

Company: Memora Health

Location: USA

Posted Sep 08, 2024

Memora Health is hiring a Staff Software Engineer to work on their Program Builder team, which is responsible for building a content authoring platform for healthcare organizations. The team is rapidly growing and is looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Solutions Engineer - Client Services

Company: TrueML

Location: USA

Posted Sep 08, 2024

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The company uses machine learning to engage each customer digitally and adjust strategies in real-time. The Solutions Engineer role is responsible for providing technical support for client integrations, designing and implementing solutions, and collaborating with the engineering and client services teams.

Technical Support Engineer

Company: Venafi

Location: USA

Posted Sep 08, 2024

Venafi is looking for a Technical Support Engineer to join their team. The ideal candidate will have experience in enterprise-level troubleshooting and support, public key infrastructure, and securing internet applications. The company offers a competitive benefits package and a collaborative work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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