Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director of Product - Runtime

Company: Apollo

Location: USA

Posted Sep 06, 2024

Apollo is seeking an experienced Product Manager to lead the development of Apollo Router, a platform for deploying and scaling GraphQL runtime layers. The ideal candidate will have a technical background and experience working with cloud infrastructure, developer platforms, and infrastructure.

Staff Product Owner - Sales

Company: Pinterest

Location: USA

Posted Sep 06, 2024

The job posting is for a Product Manager position at Pinterest, responsible for creating the future of sales systems and tools. The role requires a mix of technical and business strength, with experience in building cross-functional relationships and navigating stakeholders.

Senior Engineering Manager - Processes

Company: Workiva

Location: USA

Posted Sep 06, 2024

The job posting is for a Senior Engineering Manager at Workiva, leading the Processes product team to develop innovative solutions. The role requires technical expertise, people management experience, and collaboration with cross-functional teams.

Senior Netsuite Administrator

Company: Snyk

Location: USA

Posted Sep 06, 2024

The job posting is for a Finance Systems Administrator position in Boston, MA or remote. The role involves managing and maintaining core finance applications, including Oracle NetSuite and integrated cloud-based applications. The ideal candidate has proven experience as a NetSuite Administrator, strong data management skills, and strong problem-solving skills.

Integration Reliability Engineer - Technical Operations

Company: Stripe

Location: USA

Posted Sep 06, 2024

Stripe is a financial infrastructure platform that helps businesses accept payments, grow revenue, and accelerate new business opportunities. The company's mission is to increase the GDP of the internet, and its team is working to achieve this goal by building and scaling the infrastructure and financial partner integrations that enable Stripe to accept, manage, and payout money across many countries, currencies, and payment methods.

Product Manager - OTC

Company: Kraken

Location: USA

Posted Sep 06, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a range of products and services for experienced traders, institutions, and newcomers. The company is committed to industry-leading security, crypto education, and world-class client support.

Software Engineer - Rust - Blockchain Platform

Company: Kraken

Location: USA

Posted Sep 06, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Global Head of Deal Pricing

Company: Stripe

Location: USA

Posted Sep 06, 2024

Stripe is looking for a leader to head their Deal Pricing team, responsible for providing pricing insights and support to their sales and leadership teams. The ideal candidate has 10+ years of experience in deal pricing, pricing strategy expertise, and a roll-up-your-sleeves mentality.

Director, Product - Data

Company: Apollo.io

Location: USA

Posted Sep 06, 2024

The role involves leading the development and execution of a robust data strategy, managing and expanding Apolloio's industry-leading data product, and ensuring the continuous enrichment, accuracy, and differentiation of data products.

Educational Services Director

Company: Snowflake

Location: USA

Posted Sep 06, 2024

Snowflake is seeking a Director of AMS Educational Services Sales to lead and develop a team focused on driving training initiatives and bookings growth. The successful candidate will have a strong background in technology education sales and experience in managing global training programs.

Graphic Designer

Company: TerrAscend

Location: USA

Posted Sep 06, 2024

TerrAscend is a leading cannabis company that is shaping the future of the industry by creating therapies for patients and developing premium products for recreational use. They are looking for a freelance graphic designer to join their creative team and work on promotional assets for their Michigan and Northeastern United States markets.

Head of Data Engineering (Finance)

Company: Tripadvisor

Location: USA

Posted Sep 06, 2024

Tripadvisor is looking for a Senior Director Head of Finance Data Engineering to lead the development and optimization of financial and accounting systems and data engineering initiatives. The role demands a strategic leader to oversee financial system architecture, data integration, and reporting frameworks that drive business growth and operational efficiency.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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