Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Infrastructure Engineer

Company: BigCommerce

Location: USA

Posted Sep 06, 2024

BigCommerce is looking for a Senior Infrastructure Engineer to join their team. The ideal candidate has experience in software engineering, web operations, and infrastructure automation. The company prioritizes team over individuals, values innovative problem-solving, and strives for operational efficiency.

Manager - Enterprise Sales

Company: Webflow

Location: USA

Posted Sep 06, 2024

Webflow is looking for an Enterprise Sales Manager to help grow their presence in the Enterprise market. The role involves building a sales team, owning results, and driving growth. The company offers a competitive salary range, benefits, and a positive work culture.

Technology Services Product Owner

Company: Pax8

Location: USA

Posted Sep 06, 2024

The job description is for a Product Manager who will define the product vision, manage the product roadmap, and prioritize the product work backlog. The ideal candidate should have a bachelor's degree in Business Administration or Computer Science, 3+ years of experience in product management, and strong communication and leadership skills.

Senior Fullstack Engineer - Policy

Company: Teleport

Location: USA

Posted Sep 06, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. The company is trusted by the world's most innovative companies and has raised $110M in funding.

Partner Solutions Architect

Company: Grafana Labs

Location: USA

Posted Sep 06, 2024

Grafana Labs is seeking a Partner Solutions Architect to join their dynamic team and contribute to their mission of delivering exceptional training and support to their services delivery partners. The role requires a dedicated professional who can bridge the gap between technical capabilities and partner enablement, ensuring partners can deliver exceptional service to their clients.

Paralegal Specialist

Company: Nava

Location: USA

Posted Sep 06, 2024

Nava is a benefits brokerage company seeking a Paralegal Specialist to join their team. The role involves developing a comprehensive legal playbook, reviewing and managing complex contracts, and maintaining organization and attention to detail.

Kraken Institutional - Sales Manager

Company: Kraken

Location: USA

Posted Sep 06, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a comprehensive suite of products and services for institutional clients. The company is seeking highly ambitious and experienced sales professionals to join its Institutional Sales team.

Algorithmic Engineer (Experienced)

Company: Assembled

Location: USA

Posted Sep 06, 2024

Assembled is seeking an Algorithmic Scientist to join their Planning and Staffing team. The role involves designing and implementing modeling and algorithmic products to support customer support teams. The position requires a blend of theoretical expertise and practical application to real-world problems.

Senior Director - Product Management

Company: Coforma

Location: USA

Posted Sep 06, 2024

Coforma is looking for a Senior Director of Product Management to lead a team delivering high-quality products that help people live better lives. The ideal candidate has experience in government contracting and a leadership style that fosters strong relationships with cross-functional teams.

Contributing Faculty - Undergraduate Psychology Program

Company: Adtalem Global Education

Location: USA

Posted Sep 06, 2024

Walden University is a pioneer in student-centered distance education, offering over 100 online degree and certificate programs. The university is dedicated to high academic standards and helping students make a difference in their professions and communities.

Account Coordinator, Servicing

Company: Missionlanellc

Location: USA

Posted Sep 06, 2024

Mission Lane is a fintech company that provides credit cards with better terms and a more refined customer experience. They are hiring for a full-time work-from-home position as an Account Coordinator, requiring 1+ years of customer service experience and strong communication skills.

Intake Specialist

Company: freedomcare

Location: USA

Posted Sep 06, 2024

FreedomCare is a healthcare company that provides home care services to patients and caregivers. They pride themselves on their values and are looking for an Intake Specialist to join their team. The company offers competitive compensation, medical benefits, and ongoing learning opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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