Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Platform Manager - Routing

Company: Airbnb

Location: USA

Posted Sep 02, 2024

The job posting is for a Platform Manager role at Airbnb's Intelligent Support Platform, responsible for shaping and executing a routing vision to enhance customer service. The role requires 7 years of product management experience, a data-driven mindset, and ability to work with cross-functional teams.

Blockchain Data Engineer

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to buy, sell, and trade cryptocurrencies. The company is committed to industry-leading security, crypto education, and world-class client support.

Staff Software Engineer - Bitcoin focused

Company: Consensys

Location: USA

Posted Sep 02, 2024

The job posting is about a technical role at Consensys, a company that works on blockchain technology. The job involves leading a team, developing and improving MetaMask wallet snaps and internal libraries, and collaborating with cross-functional teams. The company is looking for someone with strong JavaScript and TypeScript skills, experience with blockchain technology, and excellent problem-solving skills.

SVP Customer Success

Company: Quantum Metric

Location: USA

Posted Sep 02, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, unlimited paid time off, and a robust onboarding and training program. The company is looking for a SVP of Customer Success to lead their customer-facing team and drive customer success outcomes.

AI Engineer

Company: Pangea

Location: USA

Posted Sep 02, 2024

Pangea is a company that empowers app developers by providing a game-changing developer platform. They are looking for a talented professional to develop AI-powered applications and collaborate with cross-functional teams.

Senior Software Engineer - Smart Contracts - Crypto & Onchain

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Travel & Events Partner

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is looking for a Travel and Events team member to plan and lead in-person retreat and working session experiences, manage relationships with global suppliers, and provide support to traveling colleagues.

Product Marketing Manager - Identity Verification

Company: Plaid

Location: USA

Posted Sep 02, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a candidate to drive adoption and revenue of their Identity solutions by developing and executing strategies to expand into new markets and unlock new use cases.

Customer Support Representative

Company: COMPLY

Location: USA

Posted Sep 02, 2024

COMPLY is a high-growth organization that provides compliance solutions to clients globally. They are looking for a Customer Support Representative to join their dynamic team and provide exceptional customer support.

Site Reliability Engineer II - Solutions

Company: Kraken

Location: USA

Posted Sep 02, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a world-class team with a strong security mindset, and a commitment to industry-leading security, crypto education, and world-class client support.

Platform Lead - Global Digital Experience Platform, Community Support

Company: Airbnb

Location: USA

Posted Sep 02, 2024

The job posting is for a Platform Lead for the Global Digital Experience Platform at Airbnb. The role involves leading a team of global product managers to develop intuitive self-solve experiences for Airbnb's community, and scaling Community Support operations while integrating cutting-edge technology.

Payer Data Operations Manager

Company: Privia Health

Location: USA

Posted Sep 02, 2024

The job description is for a data operations role at Privia Health, a technology-driven national physician enablement company. The role involves troubleshooting and resolving data issues, owning data procurement, and collaborating with various teams to drive operational excellence.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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