Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineer I

Company: Pax8

Location: USA

Posted Sep 01, 2024

The role is for a Sr Software Engineer to design, develop, and enhance cutting-edge software at Pax8. The engineer will lead the charge on the Opportunity Explorer feature, shape partner recommendations, and drive impactful sales opportunities. The role requires a solid foundation in software engineering, proficiency in Kotlin and microservices, and experience mentoring and guiding fellow engineers.

Compliance and Contracts Manager

Company: Grafana Labs

Location: USA

Posted Sep 01, 2024

Grafana Labs is seeking a Governance Compliance and Contracts Manager to join their legal team. The role involves supporting global compliance and governance initiatives, contract negotiations, and processes. The successful candidate will be an organized and analytical thinker with a business-oriented approach.

BI Analyst

Company: QuinStreet

Location: USA

Posted Sep 01, 2024

The job posting is looking for a data analyst to join their BI team, requiring prior experience in SQL, data validation, and communication skills. The role involves providing data insights, creating reports, and working with cross-functional teams.

Senior Salesforce Developer

Company: ExtraHop

Location: USA

Posted Sep 01, 2024

The job posting is for a Senior Salesforce Developer position at ExtraHop, requiring 5+ years of experience with Apex, Lightning Web Components, and other Salesforce technologies. The role involves developing customized solutions, collaborating with stakeholders, and staying up-to-date with Salesforce changes.

Backend Engineer

Company: Elevenlabs

Location: USA

Posted Sep 01, 2024

ElevenLabs is a growth-stage startup looking for Backend engineers to expand its system. The company has built advanced AI voice models and has partnered with major publishers. The role involves building and maintaining the platform, collaborating with other teams, and improving existing products.

Senior Manager of Data Engineering

Company: Shippo

Location: USA

Posted Sep 01, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company is looking for a Senior Manager of Data Engineering to lead its data infrastructure and analytics initiatives.

Senior Director Corporate Controller

Company: TerrAscend

Location: USA

Posted Sep 01, 2024

TerrAscend is a cannabis company that is looking for a Director Corporate Controller to support their growing organization. The job requires a strong background in financial reporting and a ability to work in a fast-paced environment.

AI Research Scientist (Sequential Decision Making)

Company: Phaidra

Location: USA

Posted Sep 01, 2024

Phaidra is seeking a Research Scientist to work on developing novel algorithmic architectures for intelligent control systems. The role involves collaborating with other AI researchers, designing and implementing prediction and decision algorithms, and mentoring Research Engineers. The company values curiosity, ownership, transparency, and directness.

Cloud Platform Engineer

Company: ClassDojo

Location: USA

Posted Sep 01, 2024

ClassDojo aims to accelerate humanity's progress by providing education to every child. They have built a network connecting teachers, children, and families, and are now using it to give kids the best learning experiences. The company is hiring experienced engineers to improve their platform and contribute to the future of education.

Product Manager - Support Experience

Company: Stripe

Location: USA

Posted Sep 01, 2024

The job posting is for a Product Manager on the Support Experience team at Stripe. The team develops technology to solve customer problems at scale. The ideal candidate will be user-focused, comfortable in ambiguity, and have strong technical skills.

Head of Performance Marketing

Company: Elevenlabs

Location: USA

Posted Sep 01, 2024

ElevenLabs is a growth-stage startup hiring for a Performance Marketing role. The company is looking for a highly motivated individual with experience in performance marketing, strong analytical abilities, and experience with scaling campaigns. The role involves managing relationships with agencies, scaling existing channels, and testing new channels.

Full-Stack Engineer (Backend leaning)

Company: Elevenlabs

Location: USA

Posted Sep 01, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They are hiring FullStack engineers to develop and maintain their product suite. The company offers stock options, remote work, and a flexible schedule.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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