Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director of Marketing Automation

Company: Workiva

Location: USA

Posted Sep 02, 2024

Workiva is seeking a Director of Marketing Automation to join their dynamic marketing operations team. The ideal candidate will be a subject matter expert in Marketo and act as the product owner, focusing on scaling marketing automation efforts across multiple business functions and regions.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Sep 01, 2024

The job posting is for a Strategic Account Executive at Everstream, responsible for driving sales and growth in the automotive industry. The role requires strong presentation and hunting skills, experience in enterprise software sales, and a proven track record of success.

Software Engineer - Frontend

Company: WorkOS

Location: USA

Posted Sep 01, 2024

WorkOS is a fully distributed team that builds tools for developers, with a focus on world-class design, accessibility, and interactivity. The company is well-funded and has a fast-growing customer base. The role involves building intuitive interfaces, owning technical fundamentals, and providing expert insight on frontend technical decision making.

Staff Machine Learning Engineer - Gen AI

Company: Mozilla

Location: USA

Posted Sep 01, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Senior Director - Product Management

Company: Icertis

Location: USA

Posted Sep 02, 2024

Icertis is a company that provides contract intelligence platform, with unmatched technology and category-defining innovation. They are looking for a Senior Director of Product Management to enable innovation for their product portfolio, including the ICI platform, GovCon solution, and Procurement for Public Sector. The ideal candidate should have experience in Enterprise B2B, government sector, and related ERP systems, with proficiency in driving hands-on labs and building compelling demos.

Enterprise Customer Success Manager / Senior Customer Success Manager

Company: Mitratech

Location: USA

Posted Sep 02, 2024

Mitratech is a company that values diversity and inclusivity, with a culture that supports individual excellence and learning opportunities. They are looking for a Customer Success Manager to join their global team, with a focus on building channel partner and client productivity.

Product Marketing Director

Company: Invisible Technologies

Location: USA

Posted Sep 01, 2024

Invisible is a technology-enabled service company that provides solutions to complex business problems. They are seeking a Product Marketing Director to develop and execute product marketing strategies, create compelling marketing materials, and drive successful product launches.

Software Engineer (Data Platform)

Company: Phaidra

Location: USA

Posted Sep 02, 2024

The job posting is for a Software Engineer Backend position at Phaidra, a company that builds a data platform. The job requires experience in software engineering, distributed systems, machine learning, and DevOps. The company is looking for a team member who is bold, creative, and has empathy for customers. The job offers a competitive salary and equity.

Engineering Manager

Company: Tailscale

Location: USA

Posted Sep 02, 2024

Tailscale is seeking a Software Engineering Manager to join their growing team. The company is building a future for the Internet that is easy, sensible, and safe. The job description highlights the importance of leadership, collaboration, and technical direction.

Operations Program Manager, Customer Success

Company: Block

Location: USA

Posted Sep 02, 2024

The company, Block, is a global technology company that provides financial services and commerce solutions. The company has a positive sentiment and is described as a partner to sellers of all sizes, helping them to grow and succeed.

Senior People Business Partner

Company: Modernhealth

Location: USA

Posted Sep 02, 2024

Modern Health is a mental health benefits platform that offers a range of digital resources for employees' emotional, professional, and physical wellbeing. The company is looking for a Sr People Partner to develop the talent strategy and advise on people-related initiatives. The role requires 6+ years of People/HR experience, with a focus on HRBP experience and partnering with GotoMarket teams.

Customer Support Training Specialist

Company: Clipboard Health

Location: USA

Posted Sep 01, 2024

The job posting is for a Training Team position that requires the candidate to have experience in call center customer service, content writing, and training. The role involves creating training content, teaching new employees, and improving customer satisfaction metrics. The ideal candidate should have strong analytical skills, excellent communication skills, and the ability to work independently.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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